How To Unlock Android Device With Cracked Or Broken Screen

We all know somebody who dropped their phone one too many times with disastrous results. A cracked or broken screen is annoying enough, but what should you do if the screen is unresponsive when you try to unlock it?

The move from traditional buttons to fullscreen devices means, if you can’t access the screen, you’re going to have trouble; especially if your device doesn’t have a fingerprint scanner.

Here’s a guide with a couple of different methods to unlock your device if you want to retrieve files, messages, and contacts.

If the screen is completely blank, check our guide about how to unlock an Android device with a dead screen.

Time: 5 Minutes

Method 1: Android Debug Bridge (ADB)

You will need:

  • Your device
  • Access to a PC

This method has proved to be the most helpful for users in terms of their feedback after completion. However, this method will only work if you have USB debugging enabled on your Android phone. If you don’t have this option enabled, move on to the second method on the list.

The ADB is used to create a bridge between your PC and your Android device. This bridge can be used to unlock the device and to access your files.

  1. Download the Android SDK package on your PC. You can download it here. Make sure that you download the correct version for your PC. Once downloaded, extract the zip file on your PC.

  2. Download the relevant USB drivers for your phone. You can get the USB drivers for your device from your manufacturer’s website.

  3. Launch the Command Prompt on your PC and change the directory to where the ADB file is located. Type in the following command in Command Prompt.

    cd C:/android/platform-tools

  4. Connect your Android phone to your PC using a micro USB cable and enter the following command. If your phone is recognized, you’ll see some numbers in the Command Prompt message.

    adb device

  5. Type in the following two commands. You’ll need to type in the second command immediately after the first one. Replace 1234 in the first command with your actual password.

    adb shell input text 1234

    shell input keyevent 66

  6. If the process is successful, your phone should be unlocked. You can now backup your important files and contacts.

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Time: 1 Minute

Method 2: USB On the Go Mouse Method

You will need:

  • Your device
  • An OTG adaptor
  • A USB mouse

If you can’t access USB debugging and you don’t have a registered Samsung account, you can try the USB mouse method. This involves connecting your phone to a USB mouse with an OTG adaptor. Here’s a full list of compatible devices where you check to see if your device is covered. If not, users have reported that a USB keyboard can be used to unlock a device locked behind a passcode when a mouse hasn’t worked, so it’s worth giving the cable a try.

You can find the adaptor cable online, and it’s reasonably inexpensive. If it lets you access your device, than it’s definitely worth the price.

Once connected, the mouse will drain your battery, and some devices, (such as the Galaxy S3 Mini) will also be unable to charge during the process, so make sure your battery is sufficiently charged beforehand.

Once you have the wire to hand, the process itself is reasonably easy to complete.

  1. Connect the micro USB side of the OTG cable in your Android tablet or phone and plug in the USB mouse in the OTG adapter.


  2. As soon as you connect the mouse, you should see a pointer on your screen. You can now use the mouse to unlock the pattern or use it to press the keys of the on-screen keyboard if you have a password lock.


    If you have to connect your device to a computer (to see what is happening onscreen) and you run into errors, you can connect your phone to your PC via Wi-Fi to see what is happening. Checking our guide for unlocking a dead screen is also recommended.

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Time: 1 Minute

Method 3: Samsung Account Method

You will need:

  • Your device
  • A registered Samsung account
  • A PC

If you have a Samsung account registered with your device, you can use their website to remotely unlock your screen. The problem is, many users haven’t registered their device with the service. If you’re one of the lucky few to have done so, here’s how to unlock your screen.

  1. Open the Samsung website and login using your account information.


  2. Select your device from the menu on the top left of the screen.

  3. There should be an option called Unlock my screen on the sidebar. Click it, and you should now be able to access your device.


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A cracked screen is bad enough, but being unable to unlock the device renders it useless. If you can get past the code you can disable it for future use, or at least recover any files and contacts that you need. If you want to get the screen replaced, it’s always a good idea to back up your files if possible as they will probably wipe the device.

This is a common problem, so if you were able to unlock your device thanks to the guide or there is a method that we haven’t covered let us know in the comments below. You can also send us a message, (or a follow) on both Facebook and Twitter.

If we managed to help out or you have any problems, let us know in the comments below.

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Comments (269)

  1. bikash pradham on

    i need help for my intex pulse tablet…it is a non voice calling tablet…problem is that the touch panel has broken…i find nowhere to get it repaired so i bought an OTG cable n a usb mouse for it…its does shows the pointer n works well for a while but disappears after 1 or 2 minutes n i have again try reconnecting… i think the problem isnt in the otg connecting port or hardware portion… this may b some settings problem… help me what sud i do to atleast use my tablet via mouse..

    • Sam on

      Very sorry to hear that. The problem could be really on your tablet hardware. If it connects for a while then as you said there isn’t a problem with the OTG. Unfortunately as far as I know there isn’t any setting that would help us. The problem should be on your hardware.

      • Sam on

        How to unlock the phone, having pattern password with the screen is cracked & display is not working?? Need Help

      • Josh on

        My screen is crack and it is encrypted. When I plug the mouse in to use it the keypad goes away. This is a LG g2 what can I do?

        • Trevor on

          Some see an external device and assume it’s an input device.

          What is it you are looking to do with the mouse?

          Could you try a Bluetooth keyboard? There are some out there with a trackpad built in.

  2. Marklar on

    What about RSA fingerprint? I plugged mouse by otg to my xperia z and now USB debugging is enabled. Still, when I try to connect my phone to pc I have to accept RSA fingerprint but I can’t because in order to do that mouse must be plugged to phone. Any help with that?
    Hope you understand (poor English) 🙂

      • Rose on

        Same problem here.

        Basically when I plug my tablet to my PC using USB with USB debugging enabled, it asks me on the tablet to accept/allow USB Debugging.

        The problem is I can’t use the USB OTG mouse WHILE its plugged in to my PC!

          • Rose on

            Because I NEED to use the mouse to click on something on the phone (since the touchscreen is broken) WHILE I am plugged into the computer!

            I need to do both at the same time. That is my problem T_T

          • Dani on

            You might be able to find an adapter that has multiple ports for USB. You can also connect your phone to your PC on wifi

          • Jordan on

            Hi, I hope that you do see this message and can help. I have a samsung galaxy A3 and my screen is broken. I haven’t registered it, it’s locked and so I can’t use third-party apps to access my data or access my phones screen interface remotely through a PC. I need help urgently. In South Africa where I stay, it costs as much as a new phone to have an LCD screen . Please Help

    • Sam on

      No, we didn’t delete your comment. Every time you comment, it comes to our queue. Only after approving your comment, it goes live on the site. This is to make sure we are not getting spammed in comments section.

    • Joe on

      A little late, but for the next person with that issue: Try enabling a bluetooth mouse so that you don’t have to face the “OTG host versus device” paradox. If you’re using a USB hub, it doesn’t help because a USB hub (AFAIK) can only have one host device. Maybe they’ll fix this in next OTG revision (along with being able to both charge and use a USB mouse/keyboard/Flash drive/etc.).

  3. Matthew on

    What if I can’t see the screen and usb debugging is disabled? I have a OTG cable but i can’t see my screen. My phone can still turn on but has no feedback. any advice?

  4. John Turner on

    I can access the things here and am a developer, and I got the infamous black screen of death on my Nexus 5. I’ve done all of the rebooting, and holding the keys, ect nothing helped. I was wondering if possible, could I input a pattern password with the adb tool?

      • yvonne on

        no, I just need the files off phone. i don’t need the phone anymore but nothing happens when I plug the USB cord in…just charges

      • Nyla Curry on

        No I don’t want to set up a password I want to unlock my phone

  5. Arne on

    Hi. I am in windows command Prompt.I am stuck on step 5 of the first method. what is the correct way to enter those commands?

  6. Kevin on

    My Galaxy Note 2, the display has gone black and touch is not working. The phone however is on the network and working fine.

    I want to unlock the phone so that I can use Kies to get the backup and contacts. I dont think any of the above mentioned methods can help me. Is there any other way except getting the display changed?

  7. Mike on

    Hi. I have a Samsung Galaxy S3 and I thought that it was totally dead but I connected it to Samsung Kies on my PC and Kies finds the phone and gives the ID so there is life!

    Keis tells me that the selected device is locked and I must enter the password on the connected device but of course I cannot do this. In any case I was not using a password I had a input pattern on the 3×3 matrix.

    How do I enter the pattern in a command prompt using SDK? Is it simply the numbers 1 through 9 that correspond to the pattern dots on a phone keypad?

    Once unlocked can I then run Kies and access my data? Quickly I suppose before the phone auto locks itself!

    Thanks for this method it seems promising!


  8. Steve on

    Can i use method one if i lock my screen using a dot pattern? is there a way to convert this pattern to numbers so that i can input it in the command prompt? (htc one X)

    Thank you !

  9. andrey on

    my phones screen is smashed and cracked and everything is there away i could connect my phone to my pc and view my phone on it?

  10. Steve on

    My htc one x’s screen is totally dead and I’ve looked at and ll other explanations…however one question remains unanswered…I lock my screen using a pattern…so when using the SDK and command promt method, what password do i input? is there a way to translate the pattern into a code of numbers? (from 1 to 9) ?

    Thank you

  11. scot on

    I have galaxy s4 broken shattered screen. how do I debug usb on the cell. I can get pics But I need texts contacts and other files?

  12. kyle on

    in the first mathod step 2 it says download usb drivers for your phone, what does that mean?

    • Dani on

      If your phone’s usb drivers are not installed on your pc, you’ll need to manually download and install them for a successful connection.

  13. Kat on

    Hello, my boyfriend broke his LG G2’s screen (for the second time, sigh) and we really need to get the pictures off of there. My question is, does it matter what ‘type’ of OTG adapter we get? For example, the list of adapters on Amazon has one for Sony Xperia, Samsung Galaxy, so on, but I don’t see any for LG G2. Will it still work if we got one that isn’t specifically “made” for his phone? (Personally, I don’t really see a difference in the pictures, I think it’s just a way to hike up the price…)

    • Dani on

      This shouldn’t be a problem in my opinion as long as the phone supports OTG. The phone names are usually for marketing.

  14. Ray on

    so my nexus 4 screen is shattered but still visible. I have a password (numbers) but not the pattern. Will the mouse usb technique still work?

    • Dani on

      Yes it should work. I haven’t personally used it, but when you click on the mouse on the text box for entering the password, you should get the on screen keyboard and you can then press the keys using the mouse clicks.

      • MMM on

        My nexus 4 has a broken screen and a PIN lock but it is not supporting the USB mouse. It isnt reading it at all. HELP

        • MK on

          Hello, i recently broke screen of my sony xperia z3+, display is fine but the screen is unresponsive. I tried to unlock it using usb-otg cable and a mouse but it failed to detect the usb. Both usb-otg (also used alternate one in case) and mouse is working, even the port is fine (i could charge my phone and my laptop can detect it). I have tried android data recovery applications but nothing worked. Could you please suggest anything that could unlock my phone so that i could get access to my pictures?

  15. Ray on

    i also have a mac…but the file u said to download wont recognize it…help!

  16. manuel on

    i have the s5 and broke the screen still on feel it vibe and ring but cant answer or unlock…i had the fingerprint unlock any way i can unlock it to retrieve pics off it and transfer it to new device or pc?

  17. lee maxwell on

    My s4 screen has been cracked for a while but still able to use phone normally, now it froze when on facebook so reset it now i cant put my code in to unlock screen lock any tips

  18. fawaz on

    method1 …………………….stuck in level 3………illigal command………give me asolution……its urgent admin……..plz help me

    • Dani on

      Fawaz, Try going into the platform tools folder and using shift+right click, select open command window here. then enter the rest of the commands.

  19. Alvaro on

    I recovered my data with USB mouse first to unlock pattern and afterwards I enabled BT for another mouse so as to free usb port for charging. You clever monster!!!!!

  20. ines on

    Will the OTG -Method also work with patterns and PIN-Codes and is OTG working with a nexus 4?

    ( the glass and the LCD is broken but still you can see everything, USB debugging is disabled, PIN and Pattern has to be entered… 🙁 )

  21. Peter on

    I installed the JDK and the Android Studio through the above links… but I can’t find “Platform Tools” or “adb” anywhere in the installed directories.

    All I want is to access the phone internal storage but I can’t unlock it because I have a broken screen and a pattern-unlock… any leads will be helpful. Thank you.

  22. Jennifer on

    when I download the software and enter in the first line under command it says back to me the system cannot find the path specified?

  23. omar on


    I purchased the connecter and have plugged in my mouse but I am not getting my mouse pointer. I’m still at the unlock screen. Also, doesn’t seem like my mouse is getting any power as the light is not on. Please advise!!! I’m using a google nexus 4.


  24. Dominic on

    My screen won’t even go on on my Nexus 7 (first gen) so I can do the mouse method. I had planned on rooting it at some point but never had the chance to, now I’m paying for that mistake. I know the device boots because I’ve heard the battery alarm go off many times before (and I know its not my 2nd gen). I would really love to finally do something with it because its useless to just sit there (not gonna throw it away or send it in).

  25. Prabudh on

    Can you please help me ? Im stuck in step 5
    “adb shell input text ” and then my password?
    Is this correct?
    please tell me the correct code

  26. Wils on

    Oh my God..!!! This is awesome.. I have Book marked this site.. My touch pad was not working and for the past one month, I couldnt use my other phone.. tried everything to unlock the pattern security.. nothing worked.. now USB otg mouse method.. thank you .. thank you.. so much..

    Wils, Kerala, India

  27. neso on


    I have a broken screen on my Motorola Razr Maxx. USB Debug is disabled (meaning mouse method wont work) and I have a password setup. I can only see screen on tv via hdmi. PC wont recognize the phone. What should I do? Thanks a lot.

  28. Caitlan on

    I have a Samsung Galaxy S4 with a cracked digitizer. The phone will still power on but the screen stays black. I have a new phone but need to get contacts from the old phone. There is no lock on the phone but unfortunately the USB debug was never activated. Is there anyway to access the contacts from the original phone?

  29. kevin on

    so i click the link to download the android sdk package…i must be blind cause i cant see that file anywhere..any help?

  30. miharu on

    Hi , It would be my pleasure if you can help me Sir.

    For the second time, i encounter this problem again with too many password attempts. Its my Sis’ android phone. The volume down + power button worked at first. But now it can’t be use . Just the volume up + power button which displays
    Spreadtrum Factory Test
    full phone test
    view phone
    item test
    BT EUT
    ctp calib
    i already tried it all of course nothing works. What does it mean?
    thanks ^^

  31. ashwani on

    I have forgot my pattern.. and all data saved is in internal memory and usb debugging is also disabled so what to do to save the entire data… please help….:-)

  32. Rishi on

    Hello Sam, Yasir, Danny:

    My LG G2 has a cracked unresponsive-to-touch screen. Screen shows the unlock pattern, which I cannot get to work. Phone is working as I received calls and can see other notifications.

    Tried using OTG mouse (both with wireless mouse adapter and wired mouse via female-to-female USB connector). I do not see the pointer on the screen. Is there any other simple solution – something that replicates my phone screen on a computer monitor or anything else? Please help!

    Thank you.

  33. Nestor on

    Thank you mate! Your post has been really useful to me. I have recovered all my pic from my mobile phone using the OTG cable!! Plug&play 😀

  34. John on

    Hi guys,

    great site, thank you! I’m fairly android savvy, but here’s a tricky one: Dropped my Galaxy S5 Mini, now touchscreen unresponsive and lockscreen on. USB otg is not supported by this phone, I’ve tried. USB debugging is not activated. Findmymobile only lists my S3 I used to have before.

    With these restricitions, none of your solutions worked so far. I can get the phone online in a Wifi spot it remembers if that’s any help.

    Thanks in advance!

  35. D on


    I’m able to get to Step 3 of Method 1, but I keep getting the error that “The System cannot find the path specified”. Is there any way to go more in depth with this step? I know I have all the proper tools installed.


    • Dani on

      Try going to platform tools folder and opening command prompt from there by holding shift and right clicking on an empty area.

      • Sariel on


        I had the same issue as D but your reply still did not help as I still get the same response. Do you have any other suggestion?

        Thank you for your time.

  36. Sunita on

    Nice info here. But I have my Nexus4’s screen broken and I tried connecting a mouse with an OTG, however, Nexus 4 did not recognize the mouse. I have a pattern lock. Somebody here mentioned the same problem, but I do not see if it was solved. May be it is a known problem with Nexus 4? Please help

    • Dani on

      Do yo get a serial number? If you don’t, then the device is not connected properly. Maybe the USB cable is faulty or the drivers are not properly installed.

  37. abe on

    I’m lost on step 3. Step 3

    Launch the Command Prompt on your PC and change the directory to where the ADB file is located. Type in the following command in Command Prompt.

    cd C:/android/platform-tools

    Whats does ADB file mean? where the program for android is located?

    • Dani on

      yes where the software is located. Go to the platform-tools directory, hold shift and right click. Click on open command window here and type in the rest of the commands.

      • Carl on

        Can you please explain where exactly is this “platform-tools” folder? i’ve been searching for it i cant find any “platform-tools” folder. There is no Android directory in my C:\. 🙁

  38. JOE on

    These are the first set of instructions I have found that I actually will work. One issue I am having.
    On step 4 when I do the adb devices command. I get successful responses, but when it says “list of devices” nothing show up. Therefore when I do the remaining command, I get an error that device not found. Any Ideas?

      • Drew Delaney on

        I too am getting this “list of devices” . I am pretty sure the cable is working properly. What can I do to make sure my device is connected properly?

  39. Karl Dixon on

    Incase this helps someone else who is also unable to carry out the methods for unlocking the device screen mentioned above.

    If you have set your phone up with a samsung account.

    You can go on

    Sign in and theres an option on the site for remote unlocking your device.

    Click it and in a few seconds your phone will be unlocked, ive also found it useful being able to install extra apps from the play store from my laptop. After signing into the play store you can install to device by selecting it from the list.

    Hope this helps

  40. Adams on

    I have two Nexus 7’s, both screens are broken, both are locked. Id like to get my data, but Id also like to replace the screen. Does anyone know where I can find a “reliable,” source to purchase the screens from? Is there a way to access my devices and retrieve the data on them without replacing the screen first?

  41. NEHA on

    Hi. Do you have solutions for broken or non functional screens only? Or can you help me with unlocking my phone which has got locked due to multiple passwords trials. It now asks me to sign in through gmail id and since the data pack isn’t on so am not able to sign in. I tried various solutions given online but none shot the trouble.
    PS: i can’t afford to have a factory reset as i have some important docs in the phone memory..Help needed ASAP.

  42. liam on

    i’m stuck on method 1 step 3, i keep typing just as it is written in the command but it keeps saying path not specified, what am i doing wrong?

  43. jared on

    And there is one more way I found that you can get past the lock screen for those of you that didn’t get the other methods to work for them.
    First I have an LG G3, and anyone that doesn’t like this phone I don’t know what to say to change your mind except that if you had problems with the G3.. You either did it yourself to the very delicate piece of electronic LG Goodness that by the way just like any electronic shit like your desktop PC because you wouldn’t drop you home PC or your “tv as a better example with a screen to better compare to a phone,. But you wouldn’t knock those to the ground and expect everything to be all gravy and everything work 100% everytime.
    Or if you have a faulty LG G3 and didn’t drop it or cause some other horrible type of trauma to the phone it is actually pretty durable as long as you don’t crack the screen I dropped mine quite a few times and never had a bumper case on the phone and until I broke the glass the phone functioned fine till then, wish I had the bumper now. But my mother bought me a cheap tablet and it came with a keyboard that has the same plug as the charger port for the LG g3 and it unlocked the phone easily before it updated to 5.0 now its a different set of keys to push.

  44. Manuel on

    Hi, so when i typed in “cd C:/android/platform-tools” in the command prompt it says “the system cannot find the path specified” help please

  45. Mertz on

    My Nexus 4 has a cracked screen, but I can still see everything on it when I wake it up with the power button.
    OTG & USB mouse doesn’t work with a Nexus 4 unfortunately. Works with my Nexus 7 tablet, so I know it’s my phone.
    Also, the other method won’t work because I have a pattern lock and not a numeric lock.
    Any suggestions?

  46. Mark on

    In steps 3-4 of method 1 (I can’t see the screen so method 2 would be difficult even if I could get the adaptor) after searching I finally found a “platform-tools” folder more to the depths of C:\Users\Mark\AppData\Local\Android\sdk\platform-tools that does indeed have an ADB file but when I navigate there with the command prompt and type “adb devices” it returns “List of devices attached” followed by nothing. I tried with my new phone and it has the same result. Could this mean that I do not have USB debugging enabled or is there some solution other than trying to find another way to approach this?

  47. Manoj on

    Hi JOA,

    I got a broken screen phone. So I tried Method 1. But I am not able to unlock it. I hope you can help me in this regard.
    Also I used Droid@Screen. When I connect my device, it is recognized by Droid@Screen. But when I am trying to click it, the total screen is moving along with the mouse instead of getting unlocked. I mean the screen is unresponsive for my mouse clicks over it. Kindly let me know why I am not able to make a mouse click on it.

  48. yvonne on

    I have an old Samsung SCH-S720C that has a broken screen. Nothing turns on. The buttons light and when you ran your finger on the screen it vibrates like it does when a wrong password is entered. If i connect to my PC, the sd card shows but not the files from the phone. the password is pattern. how do I recover my pictures and other files. I need the pictures. please help

  49. yoga on

    I’m pretty much at the step to where im on the command prompt when I entered *adb devices* says my device is unauthorized and wont respond when I try to do the part where I put my password in. So how do I fix this issue?

  50. Mariah on

    I honestly have no idea what i am doing or where everything is going on my computer. Hopefully this ends well…

    • Judy on

      Hi Mariah,
      Know that we are here to help you with anything and please don´ t hesitate to ask. Do you need help with something in particular? Thank you for you comment.

  51. PFC on

    Ok i have a motorola moto x whose screen is broken as in totally black. I can connect it to my pc as i can see the different directories. however when I get to step 4 and type in adb devices I do not get a list. How do i get this to work


  52. Nyla Curry on

    I need help…I have a Samsung Mega and I cracked the screen on it… won’t let me unlock my screen. I can’t do any methods dealing with computers. So if there’s anything I can do please tell me. Thanks

  53. Nyla Curry on

    Please help…I have a Samsung Mega and I cracked the whole screen….it won’t let me unlock the screen…..what should I do. I can’t do anything dealing with a computer…If y’all have any solutions please tell me. Thanks

  54. gary on

    I recently bought a Samsung virgin mobile phone on ebay and found out it had a screen lock I have worked with eBay and the sellers with no success I just need to know is there a way I can unlock it thank you

  55. dan on

    i just crack my tablet screen accidentally now its touch is not working .I have slide lock . how can i unlock that … please any solution

  56. unclebob on

    First and foremost if your phone is a samsung and it was registered as such, samsung have a webpage which will allow you to remote unlock your phone… findmymobile

  57. Bob on

    My screen Is broken on my Motorola G and I need to back up everything before I get it replaced how can I do this without the ability to unlock my phone as it is typing in codes.

  58. mnhpavel on

    My Samsung S iii Mini Screen cracked and touch is also not working. Before that USB Debugging option was not enabled. Now I can’t enabled this. So now what ever command I run using adb it shows, “error: device not found” . How can I get my data back? Is there any way to send command to enable the usb debugging?

  59. Mhleli on

    great advice you giving us guys , but now my is not with the typing , but with the screen it is white after it fell down andi can’t see on the screen yet I have some important messages saved on the phone and not on sim ,how can I be able to see them . can my PC be any help if so how please out thank you

  60. Rashmi on

    Hi Team..

    First of all thank you for all the help that you are guys are extending in resolving unlocking issues. Appreciate it !

    I seek your help in one of the problems I am facing.

    I am using Method 1 : Android debug bridge to unlock my phone. I was able to successfully follow all steps mentioned in your write up. My device got recognized successfully in my PC.

    However when I am executing step 5, I am encountering some issues –

    As mentioned in step 5 I am typing the following commands :

    adb shell input text 1234

    shell input keyevent 66

    when I type in the command adb shell input text 1234 ( replacing 1234 with my phone password) , I am getting the following error
    ” WARNING: linker: has text relocations. This is wasting memory and is a security risk. Please fix.
    WARNING: linker: has text relocations. This is wasting memory and is a security risk. Please fix. ”

    and when I type in the second command shell input keyevent 66, I get the below message –
    ” ‘shell’ is not recognized as an internal or external command,
    operable program or batch file. ”

    Please advice.

    Any help in resolving this issue is much appreciated. I cannot afford to restore and loose phone data hence kindly help in unlocking my phone successfully.

    Thank You and once again appreciate all the help !

  61. minna on

    my ibuddyconnect creen broke ……….. i want to get the photos ……. and when i connect it to pc the drive is not shown………is there any solution??

    • Judy on

      Your PC may not be recognizing you phone because of a faulty USB cable. Try using a different one. If that is not it, try connecting your phone to another PC since the ports on your PC may not be working properly. If the previously mentioned still doesn´t work, then you may have some hardware problems on your phone, have someone take a look at them. Please let me know how it worked out for you.

  62. pharrel on

    Am using a htc jetstream with a broken screen though every thing still shows bt with dis ur mouse idea can i use it to unlock my tablet dats locked by just dragging the ring n can I use d mouse to operate d entire device b4 I can get a new screen

  63. Rishi on

    Hello, can you tell me if this works with Xperia P. Whenever I type adb devices in the Command Prompt it shows a message Lists of devices attached but it actually shows no devices..i cannot proceed. Please help

  64. Sarah on

    Hello I cracked my lg g2 the other day I really need to get my stuff off the phone. I bought the otg adapter and mouse but I get no cursor and I know it works because I plugged it into my moms Samsung s5 and my brothers same exact lg g2 and both worked so quickly just not my phone. Please help or tell me why?

  65. Asif on

    my tablet screen is broken from half and its half touch system is not working and i have a important data in it so i cannot apply the password because from the lower side it is not working to get my files and data please tell me the solution please

  66. Andrea on

    Hello, I would greatly appreciate any advice on how to remotely unlock my screen of my samsung note4 as the screen is completely black and I cannot see anything. I know it is powered on and I am trying to back up my data on Kies but the program states I must unlock my phone first, which I cannot do. Please help, I can’t tell you how appreciative I would be. Thank you so much in advance.

  67. Deon on

    Do you know how to get data off a phone if you aren’t able to use this method due to phone not having debug enabled and your phone doesn’t support OTG?

  68. Mariam on

    i forgot my passlock for s5…and i don’t want to reset it because i didn’t backup my photos, is there any way for me to get into my phone or save my photos and then reset my phone.. i cant lose my photos.

  69. Kumaran on

    Hi Team,
    My Nexus 4 mobile screen got broken and i’m not able to use the touch screen.
    Since Nexus 4 do not support OTG cable, please advise any other alternatives

    Please note i have not enabled the USB debugging as well


  70. Shalabh on

    Hi Yasir,

    Your Method 2 is a life saver man for my cracked screen phone. So simple to work out on the phone to take a backup now. Amazing.

  71. Phil on

    I am trying to use Method 1 on a Mac. Can you give me the terminal command prompts that I need to use? The command prompts above only refer to a PC.

  72. Liz on

    so i’m on Method 1, step 4. I’ve entered adb devices and all it says is “list of devices attached” and thats it. so what happens if it isnt recognizing my phone?

  73. Rocki Stoffer on

    I have a Samsung Galaxy Note 4 and it has a cracked screen. I bought an HDMI connection kit and can see my phone on the screen of my TV but the USB won’t work. I don’t know if the adapter is just defective or if there’s another issue. I get everything hooked up but can’t see the mouse pointer on the screen. I guess I’m going to order another adapter and see if it works. If that doesn’t work I don’t know what to do. I have several things I nee to move from my old phone. I had a case on it and had a glass screen protector and the screen still cracked inside when I dropped the phone.

  74. zeo on

    Hello I have LG optimus G with no Pattern lock or password on screen. It is accessible with a swipe.I m unable to do that with broken screen. I’ve tried OTG USB mouse but it doesn’t work . any solutions for that??

  75. Balqis Chan on

    Hello and thanks alot for that great tutorial!
    my mobile screen has been off since yesterday and I downloaded the program you listed (android studio) and did the instructions and connected my device.. Then I wrote my password but when I entered the last command it says that shell is not recognized as an internal or external
    command, operable program or batch file
    🙁 what should I do?? I really need to backup my stuff I hope you can reply me ASAP!
    Thanks! <3

  76. Shaheed on

    I have a Samsung note 3 and I accidentally left the phone outside whilst it was raining. The handset switches on to a black screen. I have password and not sure how to retrieve the data before taking the phone in to samsung for water damage. Your advice would be appreciated.

  77. Yousif on

    Does this work on Mac laptops ?? and what would the command in step 3 be changed to?

    • Judy on

      Hi Yousif,
      I wouldn´t know if it would worked on a Mac since an Android device was used in this case. Thanks for commenting.

  78. Suzanne on

    Your article was extremely helpful. I used method 2. OTG cable to navigate my phone despite a frozen screen. Managed to backup my stuff. Thanks.

    • Judy on

      Hi Suzzane,
      I am glad to see that you found the information helpful and you are most welcome. Please don´t forget to share your positive experience in your social media accounts. =-) We are here to help and please let us know if there is anything else we can help you with.

  79. Emo on

    my keyboard is not appearing on my phone on lockscreen page to sign in.
    So I cant login to my phone , I cant do factory reset also becoz I cant lose my data.
    I dont have ADB installed ….plx help

  80. arjun on

    hii what if the device does not support otg. i have a lenovo a319. I accidently dropped it in water. Now its touch is not working. I want to backup my contacts, i downloaded lenovo smart assistant, but it says i have to enable the usb debugging mode. how will i enable it if my handset doesnt support otg.

    • Judy on

      Hi Arjun,
      How unfortunate to hear about what happened to your phone. If what you are trying to do is recover your contacts, Google can help you with that if you sync with Google Contacts on the web, then any new or current phone that you have should allow you to pull your contacts from the web. You can check by going to and sign in with your information. Please let me know how this works out for you.=-)

  81. Prashant on

    Hi, I have nexus 4 and using method 2 with OTG as USB debugging is not enabled or at least don’t know. But the second method doesn’t work with nexus 4. So any other suggestion? thanks prashant

    • Judy on

      Hi Prashant,
      The first problem with getting OTG working on the Nexus 4 is that the kernel does not support it. This has been solved using a modified version of Franco’s kernel. The second problem is that the Nexus 4 cannot physically supply the necessary 5 volts.

      The way around this is to use a Y-cable, and supply the needed voltage from an outside power source such as a wall outlet or external battery pack. Some users have also reported success using a powered USB hub.

      The Nexus 4 didn´t come prepared for OTG, but the good news is that it is possible if your phone is rooted, is yours?

  82. Lj Lee on

    I’m attempting to do the “Method 1: Android Debug Bridge” but have run into a snag. I do not see platform-tools under my install directory. What am I doing wrong?

    • Judy on

      Hi Lj Lee,
      It may not be that you are doing anything wrong, just that it is not where you would expect it too. If you’ve got the Android SDK installed, then the platform-tools folder will be in the first level of the folder where the SDK was installed/extracted to. Hope this helps. Thanks for commenting! =-)

  83. Floth on

    I was given this link by OnePlus support since I broke the screen on my phone and neither worked for me (I don’t have USB Debug enabled so solution one fell flat for me).

    I’ve tried the mouse and that also did not work.

    BUT instead of plugging in a mouse, I tried plugging in a USB-Keyboard and that helped me unlock the phone.

    I had mine locked with a pin code.

    Just wanted to share these as it might help others.

    • Judy on

      Hi Floth,
      That was very smart of you to try it with a keyboard and thanks for the tip. I am sure that other users are going to find it useful. Thanks for commenting. =-)

  84. Dmitriy on

    I have LG Optimus G. It seems that debug mode is not enabled. I also tried to connect mouse using OTG, however without success – the phone didn’t recognize it. Is there anything I can do?

      • Dmitriy on

        The cable is fine. I checked it wit another phone (LG G3) and it worked.
        P.S.: Is it a link to a phone app? If yes, it isn’t really helpful, because the touchscreen doesn’t respond.

        • Judy on

          Hi Dmitriy,
          Have you tried using a different mouse or OTG adapter? Just to make sure faulty cables are not causing the issue. =-)

  85. Pooja on

    My Phone’s display has been off since I banged it in the wall .. But the screen is absolutely fine + The Touch is also working .. The only thing is I cannot see anything .. I had put a Voice Lock.. so I can unlock the phone easily .. The only trouble is I cannot see anything …

    Can you suggest how can I access my phone .. I need a temp fix may be ..

    I have remotely downloaded Utter from the play store .. But I am not sure if it has got installed, at least I will be able to give commands to my phone if that works ..

    • Judy on

      Hi Pooja,
      None of the above methods helped? If they didn´t then there is a high chance that you have hardware damage and need to have it fixed. Thanks for reading. =-)

  86. mrCrackedBlackscreen GS5 on

    not sure if this site is a scam. I bought the smays 5n1 from (as per the link provided) shipped from a Chinese “retailer” [?] received in what i assume is perfect condition. i plugged into my tv and got nothing on screen. nothing. tried my keyboard and mouse… nothing. followed the scant instructions provided to see if it would work with anything…. nope. tried a tablet…. nope…. so figure you got my $30 bucks with shipping…. nice job. (pls note the black version was a lot cheaper BUT out of stock… so i got the white version) anyone with my same experience? pipe up -if- they let you post an unsuccessful outcome….

    • Judy on

      Hi There,
      Have you tried contacting Amazon for a replacement? I am sure you just received a faulty model. Thanks for commenting. =-)

  87. Sean on

    This has probably already been mentioned in the comments somewhere, but if the screen AND digitizer are broken and you can’t see anything on the screen, you can also plug a USB keyboard and type your pass key in that way and you can use Smart Switch or Kies 3 to back up your info from there. Worked great on my broken S III.

    I’ll miss my S3, but I upgraded to a Note 5 and I LOVE it so far. 😉

    • Judy on

      Hi Sean,
      Thanks for your suggestion, it is greatly appreciated. What is about your S5 that makes you love it so much?

      Thanks for commenting. =-)

  88. Somitha on

    Hey These ideas look really helpful. I broke screen of my Nexus 4 yesterday. USB debugging was turned off on my phone. So I was behind the second option. Got a OTG cable. But the sad thing is Google has removed reference to USB gadget support in Nexus 4. 🙁
    So it looks there is nothing I can do with my broken screen other than crying loud at it.

    • Judy on

      Hi Corey,
      For Mac you will need to enter ./ on any command, that is also a utility/executable file in and of itself, If you type in the help command you can see all of the built-in commands for Linux or Mac shell your using. Hope this helps. Thanks for commenting. =-)

  89. Kapil on

    bit of a problem here. bought the new nexus 6p. and broke it. display and touch on the display is dead. only thing working is the power button. Also had set up a finger print. However whenever the phone restarts, it first asks for a pattern (which i had set), and only then does it get started.
    the problem now is since my display is dead, n the phone went off, i now have no idea what is the command being asked for. Also, inspite of following your above suggestions, i have not been able to connect the mobile to my pc (it used to get detected earlier). So on command prompt, i dont see anything when i enter adb device. I am assuming, if the phone had moved past the pattern prompt (which appears on restarting the device), there wuld have been no problem.

    • Judy on

      Hi Kapil,
      How unfortunate to hear about what happened to your phone. When you enter ADB devices, do you at least get an error message or you don´t get anything at all? Did you have USB Debuggin enabled on your phone? If you don´t that will explain why you don´t get anything and please make sure you installed the right drivers since they too are very important. =-)

  90. Steeve on

    How can I use an OTG cable on my nexus 4…The screen is broken and when I connect the otg cable, my nexus doesn’t recognize it.Thanks

    • Judy on

      Hi Steve,
      I´m afraid that Nexus 4 doesn’t t support OTG. It is possible to add it, but root access is required. Thanks for commenting. =-)

  91. Adam on

    I’m a little confused here……how does adding an OTG Mouse, help if my screen is cracked? I have a Galaxy S3 that the screen is completely shattered, the red charging indicator does light up on the upper left corner when it’s charging, when I power on, I’ve gotten it to “vibrate” but the screen is shattered….so no access what so ever to the display. I was hoping there was a way to access the device settings to backup my data (or clear my device of what data may be on it….) before sending it out for repair. Any other options? 🙂 Apparently this device wasn’t registered through the samsung site…

  92. Audrey on

    Hello, I am having trouble with method 1 step 5. After I input adb shell input text (my passwo
    rd), it seems fine, however, after I enter the next line, I get the error that “‘shell’ is not a command…” Is there anything I can do to fix that?

    • Judy on

      Hi Audrey,
      Did you type in the first command immediately after the first one? Did you replace replace 1234 in the first command with your actual password? =-)

  93. durgesh on

    Sir i have harman tablet with android 4.0.1 it’s tuch is brocken and initially when it got cracked display was lighting approximately 2 day but know even does not starts what should i do?

  94. Mike on

    I have the Samsung Galaxy S5 the screen went all black today and I couldnt use it. I realised then there was a tiny crack on the screen. Since having to buy a new phone I am unable to access my old phone. I used to have a secret pattern to get onto my phone and as the screen is black I do not know if I am doing the pattern correctly so therefore cannot access my phone.
    I had a look at the 3 options above and none of them are suitable for me. Any other suggestions?
    How do I get all my phone numbers from this old phone?

  95. Darren on

    Method 1 adb commands you provided are full of typos. Not sure how you expect anyone to follow that.

    It’s adb list devices

    shell by itself is not a command

  96. Mahmood on


    I have pattern lock and the screen is totally black after falling i cannot see any thing, the how i apply these password command if i use 1st method of unlocking

  97. No name on

    I don’t really get how to do the Method 1 can you explain it more detailed?

  98. Marci-Joy on

    Just as a helper to people who couldn’t find the platform tools path while using method 2, not could they locate the folder manually:
    After searching around I discovered you need to:
    – Open the Android Studio program.
    – Once open, click on Configure.
    – After that, you should (if you downloaded the most recent version) at the top of the list of things to use the program for see an option called something SDK Manager. It has a little icon of an android face. Click that.
    – Upon opening this, you will see a list of android devices on the first tab labelled, “SDK Platforms.” I selected them all because I have no idea what version my phone is. If you know yours, just click that one. Then you will get an option to download the ones you want.
    – Once downloaded you should NOW have an SDK folder. If you don’t, there is an option to manually open the SDK manager. From there, you can type in exactly the name of the path at the top of the screen. It should allow you access, then.
    Since none of the experts here seemed to understand that the biggest issue for those of us who aren’t computer geniuses was something as simple as, “I don’t have this file/don’t know where this file should be.”
    Hope it helps someone else out!

  99. BATMAN on

    I got xperia z5 , it broke the screen also the toch dead the fingerprint Ipress it and didn’t notice that till it got me to open by pin password but the toch not working , what should I do??

    • Judy on

      Hi There,
      Have you figured out how much you would be charged for a new screen? That way you can continue using your current phone. =-)

  100. mano on

    The samsung account method worked great for me. I unlocked my device succesfully and got access to the internal storage. Thank you.

    • Judy on

      Hi There,
      Good to hear that you were able to unlock your phone and you are most welcome. Thanks for commenting. =-)

  101. MT on

    Sweet. Samsung unlock saved the day. My screen was completely dark and I wanted to get some pictures off the phone before replacing it. I did not remember it, but I had registered with Samsung at some point. So I was able to connect my phone to my pc and have the website unlock the phone. Thank you for the excellent and accurate advice.

    • Judy on

      Hi There,
      You are most welcome for the information and I am glad that everything worked out for you. Thanks for commenting. =-)

  102. Amy on


    I have just cracked my galaxy s4 screen this morning and the lcd screen is not working. I have been having a major meltdown as my device was locked so I could not retrieve my precious data that was on the phone. after coming across your page I was able to unlock it remotely through the find my mobile samsung site and I am now in the process of backing up all my data.

    Thankyou so very much; I was just about in tears when I realised I couldn’t access all of my data.

    • Judy on

      Hi Amy,
      That is such good news that you were able to get your data back and you are most welcome. Thanks for reading. =-)

  103. Stano on

    Hello. I have tried method 3 by using Samsung Kies, got account on Samsung as well, but screen unlock won’t work for me for reason of not connected device according to web page. I have connected my phone by usb cable to PC, run Kies which prompt message to unlock screen. In google chrome I log on in samsung account and tried to unlock screen by toll on web page but as mentioned it is off even if it is on and connected to PC. Could anyone help? Thanks.

    • Judy on

      Hi Stano,
      You can´t unlock your device because it´s not connected according to which website? Do you come across any error messages? =-)

  104. sumit on

    I have a cracked Nexus 4 with PIN Lock and USB debugging is turned off and I can’t unlock the phone, any help?

  105. Lee Miles on

    I have an LG G2 with a completely cracked screen, and the screen is black underneath. But my phone still works – it rings and I hear the texts coming through. I need to get my contacts and text messages from that phone, but I can’t even access the screen to enable the debugging. How can I get my data off my phone?
    Thank you.

    • Joe on

      The LG2 is kind of easy to find a used unit with a working screen or a replacement LCD for… Tried eBay? Beware: Tablet and (especially) phone glass removal involves a lot of heat and patience (or broken glass!).

  106. Laine on

    I busted my Samsung Glaxy A3… Method number 3 would work and I think it would be the easiest one if I could somehow turn my wifi on? Then I would just unlock screen and backup my pictures… But I cant access my phone since the screen is dead. Yes, power is still working. So how do I turn WiFi on?
    I would really appreciate your help!

  107. nishah on

    thank you sooo muchhh…u r a saviour..
    mouse method worked well for me.. thanks again!

  108. shivaroxy on

    thank you very very much
    It is the best solution .thanks

  109. AleksoBre on

    None of these methods worked cause my phone is locked and ADB is disabled, I don’t have a Samsung phone and it seems like my phone(Alcatel One Touch Idol 2) doesn’t support OTG because i tried it with the mouse and keyboard but maybe it just doesn’t work because I have a gaming mouse and keyboard with flashy lights and aditional buttons.

    • Trevor on

      I think it is more about the fact it doesn’t support OTG. If it did support OTG, at a minimum, the basic mouse functions should have still worked.

  110. Michelle on

    I have a Samsung Galaxy s6 edge, and my touch screen is broken. Will the OTG method work for it?

    • Gan on

      No! If your touch screen is broken, the OTG method will not work with S6, unless you can figure out a way to work out some imaginary mouse movements in your mind without any visual help.. cuz S6 does not support HDMI output to let you see your screen on TV.

      Bottom line: If you have an S6, and your screen is black and the touch sensor is gone, and if you have not enabled USB Debugging before the screen went kaput, and if you haven’t registered your phone on the Samsung accounts website, there’s not much you can accomplish with ANY of the methods listed on this page.

      The above should be a BIG disclaimer in bold at the start of this page so people don’t waste time and money buying OTG kitss that are useless with S6. I jut wasted the whole day trying out all these options in futility!!! Glad at least I figured out that the OTG and HDMO option won’t work with the S6 before I dumped some cash on that yoo

      Now, the only other possibility is, if you were connected to a PC and had ‘File Transfer’ mode enabled before the phone broke and the phone stays in that mode even now), OR if you had earlier connected to Samung SideSync, and if you currently have wifi turned on the phone, you can use Sidesync from a PC on the same wifi network as the phone to basically control eveyrthing related to the phone including unlocking etc, just like the phone’s screen were active.

  111. SAM on

    hi sir will you please help me?
    i am a sony xperia p user . today my touch screen is not working.
    I am moving to buy a new phone rather than replacing my touch screen.

    my request is
    any method to restore the data secured in locker like VAULT????????

  112. Natalie on

    Hello. I have a Sky device and decided to go with the OTG route. Nothing is working. Help!!!!! The screen is cracked and I need my data.

  113. Nghi on

    Hi! I cracked my phone screen and now, whenever I try and open my phone, the lock screen times out within 5 seconds, leaving me no time to punch in my pin. What should I do?

    • Judy on

      Hi There,
      You can try unlocking your phone with the above methods and once you´re in your phone, extend the lock screen for more than 5 second, the longer the better. Have you tried any of the above methods? =-)

  114. Sean on

    I really need some help here. I have a Nexus 4 with Android 5.x, and the screen was cracked. Right now, the phone is on Airplane mode, and BlueTooth turned on. Also I have screen lock using 4 digit pin.

    I have tried the solution 1 and 2 above and it still does not work. In method 1, the ADB in my laptop could not see any android device. I used Vysor + installing its Universal ADB bridge (, but Vysor just could not see the Nexus 4

    The method 2 with USB OTG Adapter does not work either. I plugged in my USB mouse to the OTG adapter, but the mouse does not light up. Guess Nexus 4 is not on the compatible list

    I have Dell Laptop Inspiron 15 300 Series. I have also downloaded and install all the Dell latest drivers. I have installed the Android Studio 2.1, plus all the necessary SDK tools and Google USB driver as mentioned in Method 1. Also, the Dell laptop can recognize the Nexus 4 when it was plugged in. Just that the laptop could not see the content of Nexus 4 as it was blank. I have restarted the laptop multiple times due to those drivers and Android Studio installation.

    I will try the last ditch method — OTG Adapter + USB Keyboard. Please help!! Thanks much!!

    • Sean on

      Some more information and discovery:

      1) The Nexus 4 screen was so cracked that I can only use the power to turn it on/off. There is absolutely no response when I touch any part of the screen with those lock/camera/call button.

      2) I confirmed that the OTG Adapter does work for my other Moto X phone. So it means the Nexus 4 is not compatible with OTG or USB Mouse

      3) With the same OTG cable, I plug a USB keyboard into the adapter, and still nothing lights up. Hit the keyboards and nothing changes on the phone.

      4) Since the Nexus 4 has bluetooth turned on, I try to pair it with my laptop, but still the laptop could not ID , nor pair with it.

      HELP! Thanks

      • Sean on

        Judy. Do you mean “Method 3: Samsung Account Method”?

        I really don’t understand why you suggest these strange methods, as one of your previous posts did too.

        In my post, I stated it was a Nexus 4. Why would I ever have a Samsung Account?

        • Judy on

          Hi Sean,
          It was just a thought, but you have a point there. You didn´t say in your comments if you had USB debugging on, did you? =-)

  115. ER on

    Hello, what’s the best method that you’d recommend for a samsung s7 edge user, whose phone has not been synced with a computer yet?

  116. Dennis Mathew on


    I dropped my Samsung Note 3 Neo and there was a crack on the screen. I couldn’t unlock it using the pattern lock which I had set. The screen, though it showed the lock dots, my lock screen wallpaper and all, just wasn’t responding. I tried the Android Device Manager, but it didn’t work. I just couldn’t unlock the screen.

    Then I tried the S Pen. And that worked. I can make calls, check messages, mail or whatever with the S Pen. Wherever we used the finger on the phone, the S Pen did the same function. Now I have to take the phone to a service centre and get the cracked screen repaired. Since the S Pen is working on it, I hope it’s just the top glass that has to be replaced and not the entire display.

    Just posting this, in case, there is someone who is yet to try this.


    • Judy on

      Hi Dennis,
      Thanks for sharing your experience. I’m sure it’s going to help other readers that are going through the same issue.

  117. Mikey Dee on

    I don’t want to buy an OTG why can’t I just use my laptop as a hub?

    • Judy on

      You can try it since certain laptops (for sure some HP laptops) supports OTG. Sounds like it could work, don´t forget to share your experience on how it turned out.

  118. johnny kav on

    trying option 1 on a macbook air but wont accept command in terminal, whats the command for mac its defo not cd C:/android/platform-tools.


    • Judy on

      After extracting the .zip and place the Android folder on your Desktop. Open Terminal and type: cd Desktop/Android. Now install ADB and Fastboot: ./
      Allow the script to run and you’ll be all set. Now the ADB and Fastboot files will be placed in /usr/bin/ on your Mac. Don’t forget to change Desktop/Android above to the location of the extracted .zip if you didn’t place it on your Desktop.

  119. Somnath P on

    Method 2: USB On the Go Mouse Method, was very useful and solved my broken screen issue. Thank you very much for giving the solution.

  120. Monique Esau on

    How do I link a bluetooth mouse if my screen is not working on my GalaxyS6? I saw the lady do it at Best buy,

  121. Jeffey Brewer on

    Super helpful info!!

    I was able to save my data using an OTG adapter and a USB mouse as detailed from your site. Many thanks for the effort to post these suggestions.

  122. Linda0710 on

    Here I sum up 3 ways to backup your Android with broken screen:

    1. The easiest and the convenient way to recover data from your Android phone is first to connect it to your PC and check whether it is getting detected. If yes, read this article( to get on how to backup android with broken scree.

    2. If you are using a Samsung Android phone, you can retrieve the data from the broken screen by using a highly useful application called – ‘Find my Phone.’ If you have a Samsung account, simply visit the website, and enter your login credentials. With this, you will be able to access your phone data, and hence, can unlock your screen and recover all crucial data, by connecting your device and PC.

    3. There is yet another way to get your data backup from your broken Android device. If any of your friends using the same Android device what you are using and if it is in working condition, you can place your phone’s motherboard on that device and can backup all your crucial data.

  123. Tejasvi on

    Thank you so much!
    Yesterday My GS4 fell down and it lost its display…I did not know how to save my phone data… now I can recover it
    Method 3 worked for me… It literally took a minute.
    Many thanks again

  124. nikki on

    My note 4 is broken but the LEd light and buttons works and vibrate. Im trying to back it up on smart switch but smart switch requires “allow permissions” fromy the phone which has no working screen to allow. What do i Do?

  125. John on

    I am having difficulty with dr fone. It doesn’t recognize my model SM-G900A for my Galaxy S5. I also try to use command promts and get ‘adb’ is not a recognized as an internal or external command. oporable or batch file. I am trying to download contact info from my phone, screen is broken/black, and phone is locked.

    • Trevor on

      do you have debugging turned on?

      Are your contacts in your Google Account? Log into gmail on a computer or other device and see, you might be going through a lot of work for nothing.

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