Android Marshmallow
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10 Android 6.0 Marshmallow Problems and Troubleshooting

The anticipated 6.0 Marshmallow Android update has released for a few Nexus handsets with a number of problems, including installation errors and hardware and software issues.

If you’ve been affected, check out our guide for 10 troubleshooting tips for 6.0 Marshmallow problems to see if there are any fixes to help. If you don’t see your problem in the list, let us know in the comments and we will try to walk you through a solution.

A factory reset of your device may be needed. This will wipe your personal data from the handset, so backing up your files is highly recommended. (This won’t delete any data on your SIM card.)

If you’re having other problems with the Nexus 5, we have a guide for all kinds of issues.

1. Battery Problems on 6.0

If you’re having issues with your battery life, it might be because your Nexus device is struggling to cope with the resource-heavy update. However, it’s more likely that apps are the cause of your problems.

You can check our guide to extending battery life on Android.

Wi-Fi settings have also been known to cause battery drainage, with another update expected to be rolled out soon to solve these problems. Turning off both Wi-Fi scanning and Bluetooth, scanning could also help to conserve your battery.

Step 1: You can find these options by tapping Location from the Settings menu.

Step 2: Tap the three dots in the top right corner.

Step 3: Tap Scanning.

Step 4: Turn off both of the scanning settings.

WIFI Battery


This should give your battery a boost if it’s being drained because of the Wi-Fi.

If you’re having trouble with charging your device, check point four on this list.

2. Wi-Fi and Data Connection Errors

What’s the point in having the latest smartphone if it can’t connect to the internet? You can always attempt to fix your connection issues by toggling Airplane Mode. This can usually be done by accessing your Notification panel.

Swipe down from the Home screen, and toggle the Airplane icon. It should reset your connection quickly and it’s quicker than rebooting your device.

If Airplane mode doesn’t work, you can forget the Wi-Fi connection on your device and attempt to reconnect to see if it solves your problems.

3. Audio Issues and Speaker Issues

If your speaker has started to have problems such as loss of volume or issues with the microphone, a factory reset your device may be needed.

This will wipe your personal data from the handset, so backing up your files is highly recommended.

For Nexus Devices:

Step 1: From your Settings, tap Personal.

Step 2: Tap Backup and Reset.

Step 3: You may have to enter your password.

Step 4: Tap Personal data.

Step 5: Tap Factory data reset, and tap Reset Phone/Tablet (depending on your device).

Step 6: You may have to enter your password again.

Step 7: Tap Erase everything to reset your device.

Hopefully, you will have resolved any issues with volume loss. If you’re having trouble with the steps above, here’s a video that takes you through the procedure.

It’s rumoured that the 6.0 firmware will soon be coming to Samsung devices, so here’s the method to factory reset them just in case.

  • When the device is turned off, hold down the PowerVolume Upand Home buttons at the same time for roughly 10 seconds.
  • Let go when the Android logo appears onscreen.
  • Use the Volume buttons to navigate to Wipe Data/Factory Reset. Use the Power button to confirm your choice.
  • Select Yes – Delete All User Data.
  • Select Reboot System Now when the next menu appears on screen.
  • Your device will now reboot back to the factory settings.

Here’s a video for this method:

Your device should now be free of any audio/speaker issues, but if problems persist, it could be the hardware itself.

4. 6.0 Charging troubleshooting

A device that won’t charge is an expensive brick, so solving any issues since the 6.0 update should be a priority. If you’re experiencing slower charging, it’s probably just an unwanted side effect of the new update.

If your device isn’t charging at all, it won’t be because of the 6.0 update. Try using another cable, or have a look through the official troubleshooting guide for charging on Nexus devices.

5. Installation Errors

Some users have reported issues when installing Marshmallow on the Nexus 6. If you’re having trouble with the installation, it might be worth holding off the update for now, but if you can’t wait:

Android Marshmallow

Step 1: Press and hold the Power and Volume Down buttons together to reboot your device.

Step 2: Wait for a large arrow to appear on the screen.

Step 3: Tap the Volume buttons to navigate to Recovery Menu and use the Power button to select this option.

Step 4: Hold the Volume Up key for five seconds and release. A new menu will appear.

Step 5: Navigate to Wipe Cache Partition using the Volume Keys.

Step 6: Press Power to select it.

Here’s a video that takes you through the steps above.

You should now be free to attempt another install of Marshmallow.

6. Login Issues on 6.0

It’s extremely rare, but if you can’t login to your Google account after the update, it might be because you changed your password recently. There’s a 72 hour wait period until you can login to your account on your device, so that should be the cause if you get an error message saying that you must log in as one of the device owners.

Waiting it out is the easiest method to solve these problems.

7. App Crashes and Reboots

Reboots and crashing apps are an unwelcome side effect of the update for some users. Apps like SnapChat and Viber have reportedly caused issues, but these should be resolved as soon as the latest version of their software is updated.

If problems persist, you may have to stop using the app until it starts working with Marshmallow. The opening animation of the Marshmallow install has also been reported to get stuck in a loop, but you can still get out of it by following the method listed in step 5.

8. Problems clearing the Cache partition on Marshmallow

Some Android users have reported problems when trying to clear the cache partition after the Marshmallow update. If you’re affected, it might be worth waiting until the update is more stable.

Steps to wipe the cache are listed in method 5.

9. Bluetooth problems on 6.0 (Nexus 5)

Nexus 5


It has been reported that users have had problems making calls while driving with Bluetooth after the update. A factory reset may solve some of your issues, but it’s probably worth waiting for an update from Google.

10. Video Player Errors

Many devices now have large screens with great clarity, so it can be annoying if there is an issue with your video player after the 6.0 update.

Android users have reported errors with certain codecs if videos aren’t deinterlaced, and it’s unclear whether this was done on purpose by Google.

Bottom line; some videos just won’t be supported on Marshmallow. (Although most weren’t supported on older updates either.)


Nobody expected the Marshmallow update to arrive without any problems, but it has caused a lot of hassle for users. There’s no progress without struggle, but updates are meant to be helpful for the user.

Hopefully we were able to help with any issues. If you have any questions or you have a different problem with Marshmallow, let us know in the comments below.

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  1. My nexus 5 is not able connect with pc or laptops .. it is happening since i have advanced my android to 6.0 marshmallow .
    plz suggest me what to do ??

    1. Hi Vivek,
      If the installation was successful, you should be able to connect your phone through the micro-USB cable to your PC with a message showing the USB for charging connect – Touch to see more options. Once you choose that options on your screen, it should give you following choices, Use USB for: Charging only, Transfer files (MTP), Transfer photos (PTP) and MIDI. Are you using the original micro-USB cable that came with your Nexus 5? Or are you using a different cable? Connecting your phone to another computer to see if the cable is working correctly or not is also worth a try.. Hope this helps. =-)

  2. My wifi doesn’t connect, phone stucks! And i’ve to power ir off to work but even after restarting it happens after few seconds, after the update of 6.0.1 my wifi doesn’t work complete continuously showing me searching for network ,, let me know i’ve serious problem with this!!! Nexus 5 is the phone!

  3. ive been having an issue but in mine its a galaxy s5 sm-g900t and it wont even let me connect to the internet unless i use wps. also mine is on marshmallow and its not allowing me to go to video streaming websites.such as youtube and twitch …..but it will let me use the apps to watch videos.
    not like chrome but the youtube app works.i know its not an internet problem because all my devices connected are working properly.Also autorotate is unresponsive. if i go on youtube chrome or any other app and try to turn it. then it wont work unless theres a button to do so like on youtube. theres a button to make the screen bigger which makes it rotate.also when i call the screen goes dark. and i cant press end if the person calling me doesnt end it i cant. which makes me have to reboot. unless i program a button to end the call.

    1. Hi Mike,
      Have you tried clearing the cache partition or simply going back to Lollipop? Were things a lot better with the previous version? =-)

  4. i upgraded my infinix hot 2 yesterday morning to the 6.0 marshmallow, i think it upgraded then came on blank with 4 colourful circles showing and moving differently. i did everything i could it’s still not working up till now. please i need help.

    1. Hi Kenny,
      Let the device’s battery die, recharge it to 100%, and then try the update again. If that doesn’t work, you can try clearing your device’s cache partition to try and jumpstart the installation. Hope this helps. =-)

  5. After the Marshmallow upgrade
    My Samsung Galaxy S5 goes into a state of turning on or off as the led flashes blue.

    None of the buttons are responsive and the phone remains in the state.
    Only after I take out the battery and put it back in does it come on and operate normally for a day or so then it happens again.

    I have cleared the cache partition and the cache on the phone itself via the settings menu etc.

    The problem persist.

    Do you have any ideas?


    1. Hi Arno,
      Updates are great since they bring us ew things, but can also be a headache since they cana lso cause us problems. It looks like you may have are some corrupt caches or data. It was a major update so some dependencies may have been changed and some files used by Lollipop may not already be compatible with Marshmallow.

      The first thing I want you to try is wiping the cache partition and observe if the phone still randomly shuts down after that. If so, it’s time you backed up all your data and proceed with full hard reset. I hope this helps. =-)

  6. I have lenovo k4 note
    Problem is the camera turned slight black for some of the apps
    1. Snapchat (primary camera)
    2. Facebook messenger for video chat (both primary and secondary camera)

    1. Hi Arwa,
      If it were the camera it would obviously turn black all the time, so let´s start with the basics. Have you tried rebooting your phone and clearing the cache for each of the apps? =-)

  7. Nexus 6, any internet streaming video (Youtube, Vimeo, CNN, etc) the sound cuts out randomly. Streaming video from LAN or on the device works fine. I am using wifi, and computer does not have this problem. My other samsung phone does not have this problem either.

    1. Hi David,
      There could be a conflict with apps you may have recently installed and the ones you already had on your phone. You could try uninstalling any apps that manipulate your audio or the ones you may have installed just before this started happening. Did you recently upgrade to Marshmallow? =-)

  8. Caller screens I used to have from playstore do not work with marshmallow. Always the stock screen appears. I have an infinix phone. My samsung S5 worked fine with other callerscreens.

    1. There are some apps that won’t work with the OS upgrades or certain phones. One option, if the app is updated to the most current version, is to contact the developer and ask if there is an ETA for the update to work with Android 6. Some aren’t quick to update to the new OS because the rollout to the majority of the devices is pretty slow. It’s the early adopters who are made to suffer.

  9. The mic of my earphone has stopped working. It works with other phones but not with my device.
    I can hear people, but they cant hear me. It started after marshmallow update.
    making calls is the primary use of the phone but this updated has ruined everything. Any fix for this problem?

    1. You can try to revert it back to Lollipop. If you are using a Bluetooth, it could be a software version difference where the phone was updated to a newer version and the earpiece is older.

      Other than going back to the older software or getting a new earpiece, there aren’t too many options I know of.

  10. hi how can i fix my galaxy s5 Sm-g900v Verizon, all the audio even headset and mic from the phone are all gone or not functions, after i upgraded to marshmallow 6.0.1 the audio are gone, i tried to hard reset but nothings happen, when i put all the sound and vibrate in keypad i try to type and i hear a very low tone of a keypad but my volume system are all max and sometimes i hear a scratch sounds please help thanks

    1. Hi, Don! Try clearing your device cache. If the problem still persists, try booting the device in Recovery Mode. Finally, if you still haven’t solved the problem, you may need to take the device to be serviced by a professional.

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