MMS or Multimedia Messaging Service, is a great way to send images or other media through a quick text. However, even if they reach their destination, saving them to your Android isn’t always easy. Whether it’s not being able to save the media file, or not being able to open it after you download it; there’s a problem here that needs to be fixed.
So what can you do about this? There are a few different reasons why the download itself can fail, or why you can’t view MMS messages after downloading them. Thankfully, there are a few different methods you can try to get to the root of the problem. With a little time, luck, and patience, you’ll have MMS working just as it should in minutes.
Why MMS Won’t Download and How to Fix It
Let’s start with the initial problem, MMS messages that refuse to download. There are two major culprits for MMS messages not working, one of them is a setting enabled by default with your default messenger, and the other is because of interfering apps on your phone. So how do you know which problem you have?
At a glance, you don’t, the only way to tell is to try fixing one problem, and then the other if the first doesn’t get you the results you want. Since fixing the enabled setting is much easier than tracking down a problem app, let’s go over that first. However, before I even get to that, I recommend you give these troubleshooting steps a shot before you continue.
You’d be surprised how much those small steps can do for you, but if they still don’t fix the problem, try some of these:
Open Your Messenger
I’m dealing with the default messenger that came with my Android here, but this option is additional messengers on the Google Play Store. So first things first, open your messenger and look at the top of the screen.
Open Messenger Settings
If you’re on the default messenger open your settings from the top of the screen. For other messengers, access your settings however possible.
In the default messenger, there’s an option in the middle of the screen labeled Auto-retrieve. If it’s currently enabled, disable it. With this disabled, MMS media won’t download automatically, you’ll have to tap it to start the download instead.
When you initiate the download, it’s chances of success are far better than dealing with it going through automatically. Send yourself a MMS message, or get a friend to, so you can check to see if it’s now working properly. If it isn’t, then it’s time to try another method to get them working again.
Clearing Older Messages
If you left your messenger settings, go back into them and look at how many options you have for clearing older messages.
The limit I have for messages is a little high, so if I’m having problems with downloading MMS messages, I should lower them so I have less to keep up with. If this isn’t something you think you can change, or have no way of clearing old messages, move onto the next step.
Tracking Down Problem Apps
If nothing above has fixed the problem yet, that means you have an app somewhere on your device that’s giving you a tough time. The most common culprit for this problem are task killing apps. If you have any currently installed, I’d remove them, and not just to get your MMS capabilities back.
The next type of app on the list that can cause problems are cleaner apps, and antivirus services. While I can recommend you ditch the cleaner apps, getting rid of your virus protection is much riskier. If you have an antivirus installed, only disable it for long enough to check to see if it’s really the problem.
If none of these apps are the problem, then you need to start going down the line of apps you’ve installed recently until you find it. To make sure that is actually an app that’s causing the problem, put your Android in safe mode and then test your MMS capabilities again.
Fixing Downloaded MMS Media That Won’t Open or Play
There are only two reasons why you can’t access a downloaded MMS message. The media included is either corrupted, or you can’t open it with your current app. Thankfully, the easiest solution for the first problem is to redownload the MMS message.
Whether you can’t find the media files in your app of choice, or just can’t open them, leave it to a file manager to track them down. If you really do have them downloaded, you’ll be able to find, and then open them with one. In the link above is more information about ES File Explorer, one the best apps for file searching on the market.
ES File Explorer Download
If your MMS messages aren’t download right away, or refuse to completely, you can thankfully still fix it in just a few minutes most of the time. Sometimes the solution is as simple as turning your Android on and off, and other times it’s another app causing you trouble. Either way, there’s always a way to fix the problem to get things back on track.
If you need any more help with MMS, or SMS, please leave any questions you have down below.