Technology is easy and convenient, except when it doesn’t work. One of the biggest frustrations I’ve come across in the Android world is when for one reason or another, the Google Play Store won’t work. This is especially aggravating because the Play Store is how you get access to all of the apps and games you need, some even use it as their primary source for music, books, and movies.
Unfortunately, many error codes have risen, which lead to you not being able to download anything, update apps, or even open the store. While it may seem as if there is no hope, don’t worry! We know what to do.
While some of them may be a bit unorthodox, here are ways to fix various Google Play Store error codes.
Error 1: Insufficient Memory Error (923)
This is a pretty common error that occurs when either syncing your Google account or trying to download an app. A message will pop up that says “insufficient cache memory”. Thankfully, this is a fairly easy fix that shouldn’t take up too much of your time.
Remove Your Google Account
- I did say the methods were a little unorthodox. The process is simple though. First go to
- Then select A list of the accounts stored on your device should pop up.
- Click on the one that says Google.
- Then you click on your email address that will pop up and it will take you to a screen with all of the syncing information.
- Click the options button at the top right and select Remove Account.
- Right after this, delete any apps that are taking up space, because you want to clear up as much of that as possible.
Wipe Cache Partition
Wiping the cache partition can be done as a standalone process to recover some memory at any time.
- Next you have to reboot your device in recovery mode.
- For those of you that don’t know how, turn your device off.
- Then hold the Volume Up along with the Power Button until it turns back on.
- An option for Recovery Mode should appear that you’ll be able to select with your Volume Down Button.
- A few options should show up after this. Select the one that says Wipe Cache Partition.
- Once you’ve followed the steps above you can turn your device on, set up your account again, and you should be good to go.
- Next you have to reboot your device in recovery mode.
Error 2: Connection Timeout Error
The Google Play Store error, connection timed out, doesn’t occur if you have newer versions of Android, such as Lollipop and Marshmallow, as it was fixed with a patch, so if your device is up to date, you can skip this.
The connection timeout error is caused by one of two things- the date and time on your device is not correct, or there is an issue with your ISP. Fortunately, there is are a few methods you can try that should fix the problem.
Wipe Cache Partition.
- Do exactly what I stated in the second step of the first error. Reboot your device in recovery mode, and select Wipe Cache Partition. This works like a manual reset and should put the Play Store back in working order.
- You do not have to remove your account this time.
Clear the App’s Cache
- This is the method that works the best for users that are having this issue.
- Go to Settings and select Application Manager.
- Scroll down until you find the Google Play Store and tap on it.
- Select Force Stop. Then select Clear Cache. In that order.
- Another thing you can do is tap on the Uninstall Updates, then reinstall everything. That could remove the issues by giving the app a clean slate to work with.
Error 3: Inability to Update (925) (2 Methods)
This is the error that is every perfectionist’s nightmare. The 925 error disables you from updating your applications, to the point where you could pile up dozens of apps that are out of date. Luckily the fix for this is even simpler than the last two.
Clearing Cache and Data
- See the “Clear App’s Cache” Method for the second error above and follow it until you select Google Play Store.
- Once you have the screen with all the options for the app, instead of clicking Force Stop or Uninstall Updates, you’re simply only going to tap Clear Data and Clear Cache.
- That’s it!
Re-Adding Your Google Account
- This process is identical to the one seen on the first error.
- Go to Settings, select Accounts, then click on
- Then with the Options Button, remove your Google account.
- All you have to do now is simply add your account back. To do this, you just go to the Accounts section again, but instead of tapping Google, tap the Add Account button at the very bottom.
Error 4: Error –24
This error is incredibly infamous because there isn’t a lot people know about it. It’s like the Bigfoot of Google Play Store errors. Nonetheless, there are ways of fixing this issue. What happens is when you attempt to install an app, you get the notification that says “Unknown Error Code 24…”. The app doesn’t install, and you cannot try it again because the same message will appear. It seems to be a bug in the store itself, and can be fixed through some breaking down.
Clear the Data and Updates
- Just like the last error, you’re going to go to Settings, Application Manager, then find Google Play Store.
- This time, tap Force Stop, Uninstall Updates, and Clear Data; exactly in that order. This hard resets the store, removing any bugs that it picked up with the updates. Then you can reinstall the updates, and the error should no longer be there.
There is a slight chance that this method may not work, and if that’s the case, there’s one more thing you can try that’s almost guaranteed to fix your problem: a factory reset. This wipes all data and info from your device, including apps, updates, photos, accounts, etc. It basically starts your device over from the ground up That is why it should only be used as a last resort.
- To do master reset your device, go to
- Select Backup and reset.
- There should then be an option near the bottom labeled Factory data reset. Tap this button to reset your device.
- Only Do This After You Have Backed Up Your Data or, You Will Lose Everything on Your Device.
There are many other problems you can have with the Google Play Store, and there is a way to troubleshoot to potentially fix almost any issue you may have.
Clear Cache and Data
- Go to Settings, Application Manager, then Google Play Store.
- Tap Clear Cache and Clear Data.
- This method also works for other apps that give you trouble. Instead of selecting Google Play Store, you would select the name of the particular app at hand.
There are sure to also be other errors in the future with the Google Play Store as well as other Android apps. We fully intend on working to fix those issues to help ease your life, and the lives of others.
Did these methods fix your Google Play Store? What methods have you tried that worked? Let us know down in the comments below.