Huawei Honor 5X Problems and its Troubleshooting

Huawei Honor 5x Problems and Its Troubleshooting

The Huawei Honor 5X is an amazing budget smartphone that comes with a lot of features that aim to impress. As with any other smartphone or electronic device released in recently, the smartphone may have some problems.

This article is all about Honor 5X problems and its troubleshooting so you have a relatively easier journey with your smartphone.

For latest tips, tricks and hacks check out our dedicated section for Android Tricks.

For the price, the Huawei Honor 5X brings a lot of incredible features. I had some hands-on time with the phone at a Huawei event and was surprised to find a great fingerprint scanner on the back of the smartphone. It is not as fast as the one found on the Huawei Mate 8 or Nexus 6P, but it does the job really well.

There are very few issues reported about the smartphone, it is probably because it is a recently released device and is not available in some regions as of now.

This is a good thing because I was not able to find something seriously wrong with the smartphone apart from some usual problems. So without further talk, let’s start discussing Honor 5X problems and its troubleshooting.

Problem 1 – Honor 5X is Overheating

One of the most common problems with the smartphone is it becoming rather warm to the touch after playing intense of video games or streaming a high-resolution video. A lot of users have complained about this and here are some solutions.




A lot of devices get heated up while gaming. This is a very normal process and you shouldn’t be alarmed that much. However, your smartphone must not get too hot to touch.


You can try gaming in short bursts of time and not stress the smartphone for prolonged periods.


If you’re running games that require better hardware, frankly speaking, the smartphone is not capable of delivering great performance on 3-D intensive titles. You should know the limits of the smartphone; after all it’s a budget one.


Try lowering the settings of the graphics in the game, usually a lot of games provide additional graphical option so that any device will be able to play them smoothly.


If you are streaming videos from YouTube, try lowering the resolution of the video to gain immediate performance boost.


If the Huawei Honor 5X is still heating a lot, you may need to consult a certified Huawei retailer. Your smartphone should be under warranty from the company and they will be able to better guide you through the process.

Problem 2 – There Is A Lot Of Bloatware

Huawei has managed to control their desires to completely fill up the smartphone with their own apps and software. However, there is still around 800 MB of bloatware on the smartphone. Here is what you can do to solve that.




Thankfully, Huawei is aware that not many people are going to appreciate the apps they have installed on their smartphone, so they have kept the bloatware to a minimum. However, you can easily uninstall most of the apps they have included on the smartphone.


In order to do so, simply head to Settings > App Manager and uninstall unnecessary apps.


If you are unable to install some system apps, you will either need to root your smartphone or simply endure them. There’s not much we can do on an unrooted smartphone.

Problem 3 – Front Facing Camera Has Bad Quality

While the front facing camera of the smartphone is respectable enough, its performance and low light situations it hardly satisfactory. While you cannot counter the hardware limitations, you can still follow a few steps to make sure you get the best picture possible.

front facing camera



First of all, make sure you have ample lighting in the area you’re taking a front facing photo with. Yes, this means you have to position yourself in some light to take a good photo.


Smartphone camera has a smaller aperture so very little light goes through to the sensor. This means lowlight photography will be a problem and result in grainy photos.


I also recommend that you check out some of the best selfie camera apps for Android to obtain better quality photos.

Problem 4 – Earpiece Sounds Robotic

Some users have reported that the earpiece speaker sounds robotic and metallic during phone calls. This seems to be a batch issue and can be resolved by contacting Huawei.



You can try using a good quality hands-free to make phone calls. I understand that this is not an ideal situation but at least the hand free with it provides gives good quality audio.


You can also press the volume up button during the call to make the sound louder. But this will only make the other person more audible and will not remove the robotic tone to the earpiece.

Problem 5 – The SIM Tray Is Not Ejecting

Some users have reported that they were not able to eject the SIM tray out of their smartphone. There can be several reasons for that to happen.

Sim card slot



Make sure you using the SIM tray tool provided with the Huawei Honor 5X. It is in the same box the smartphone shipped in depending on the region, it may be in a cardboard envelope.


If you don’t have the SIM tray eject tool, you can even use a paperclip to eject the tray from the smartphone housing.


Do not try to pry the tray out; otherwise you’ll damage it permanently. The only way to take it out is by putting the tool into the small slot located beside it.


If the tray is still not coming out, you’ll need to take your smartphone to a certified Huawei technician.

Problem 6 – SD Card Is Not Being Detected

If you have already inserted an SD card into the slot and it is still not being detected, you can try out the following methods to see if anything works.

SD card slot



First of all make sure you have a working SD card. You can do so by inserting it in another smart phone or using a card reader on your PC.


If it is still working on other phones, try formatting it on your PC then inserting it in the Huawei Honor 5X.


If it is still not being detected, try using another microSD card. They are fairly cheap these days so this won’t be such a big problem.


Even after all these methods the card is not detected on the smartphone, there might be something wrong with the microSD card slot on the Huawei Honor 5X. You’ll have to take it to a service shop for a look.


These were a few reported problems with the Huawei Honor 5X. Hopefully, more won’t be surfacing anytime soon and the device will serve you very well.

If you have any kind of questions or problems regarding the smartphone feel free to ask us in the comments below.

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  1. Everytime any app tries to use the GPS on my phone, the phone restarts. I’ve factory reset, and tried with just the factory settings and none of my apps and I have the same issue. Any suggestions?

    1. Hi Nick,
      You can try resetting back to factory settings ( skip the setup stuff as you’ll be reflashing anyway)
      Remove the SD card
      Reflash rom
      Reinstall the SD card
      Reinstall your Apps etc

      Hope this helps. =-)

  2. Hello there,
    hope you can help me on this problem. My month old Honor X5 seems to have had a heart attack.
    It isn’t allowing me to operate any of the controls or even open the phone and a female voice is telling me what it is doing or done once I have switched it on. All this without any input from me. The sound has been turned completely down but still comments are coming through.
    Before this happened the phone asked me to rotate it in a figure of eight. Then it started to go hay wire. Hope you can help me on this one. Fingers crossed. Alan

    1. Hi Alan,
      That is some strange behavior. Have you tried using your phone in safe mode to see if this behavior continues? If not, then a third party app is responsible and you might want to try uninstalling the most recent apps to see if the strange behavior goes away. You could also try a factory reset that will leave your phone free of any corrupt data that may be responsible but remember to backup remember to backup your information. Hope this helps. Thanks for commenting. =-)

  3. I have the same problem with my SIM card/SIM card tray. It’ll usually give me a SIM card error icon on the top right of my screen, and I just pop the tray out and back in. That’s seems to do the trick for me.

  4. hi my phone just started saying it was updating for no reason and its stuck on 0% of updating, all this without input from me… Please can you help me with this?

    1. Hi Conor,
      Have you tried turning off your WiFi and using your phone´s data and turning your phone off and on again? =-)

  5. After taking a single image camera app automatically closes and if I try to view image it shows “Loading”

  6. my phone has problem related to detecting the micro sim card. It doesn’t detect micro sim many times. and problem becomes much severe because both SD card and micro SIM slot is same. so whenever i remove and reinsert that sim i need to unmount the SD card.

    1. Hi There,
      Please go to Settings>sd card and phone storage> is unmount card or format card illuminated or both grayed out? =-)

  7. phone honor 5x..the problem is..when i play clash of clans..the signal 4g sometime change to 3g and signal become very poor..when i clean my phone use clean master..its 4g again.some time i need to restart my get 4g again. How can i resolve this?

    1. Hi There,
      Please try going to Settings>More>Mobile Networks>Preferred network type. Once there choose the network you want to stay on, whether it’s 4G only or 3G only. Hope this helps and please let me know how this works out for you.

  8. I picked up my Honor 5X on Amazon’s ‘Prime Day’, so I’ve had the phone for about 6 weeks. For at least the past few weeks (if not longer), I’ve been getting reports from people I’m speaking with on the phone that my voice volume is dropping to a very low level, then sometimes bouncing back to a normal level over the course of a call.

    I tend to tilt the phone to be level with the ground when I’m speaking on it. Is the phone changing my outgoing volume in response to this tilting? Is there some minimum sound input threshold that I’m jumping above and below if I hold the phone a little bit away from my mouth? Or is there some known issue with outgoing voice volume on this phone?

    Thanks in advance for any info you can provide!

    1. Hi There,
      I would recommend trying your best not to tilt your phone and keeping the bottom part of it near your mouth and speaking at a good volume. You might be tilting your phone and not be aware of it since many have habits that are difficult to fight against. Try this and let me know how it works out for you.

  9. I have reset my Honor 5X phone recently, after which it does not deduct the old apps available in the SD card. do i need to download all the the apps again.

    1. A factory reset shouldn´t and doesn´t do anything to your SD card, that´s odd. The fastest solution would be to reinstall them. A tip, if you can´t remember the names of the apps you installed, Go to the Google Play app and tap on the hamburger icon on the top left-hand corner and select My Apps & Games. Tap on the All tab and there you will see a list of all the apps you ever downloaded. Hope that helps.

  10. Hi
    My honour 5x has problems connecting to a specific WiFi network. It works perfectly on other networks except this one, when I connect it immediately restarts and keeps doing so until I disconnect. This network works perfectly on other android and apple phones except mine how can I fix this?

  11. Hi There…
    I had problem with my honor 5X, it’s doesn’t pick up 3g signal all its show only 2g with very weak signal, same sim working well with other phone so that’s mean no signal issue. I have purchased this phone from dubai, some people say it might be the software issue, i had a call with care centre and they advise me with different solution thru reset all the data but still problem is the same…. i have tried everything from my end thru setting that can be done but no useful,,, any help from your end will be highly appreciated

    1. You can try checking the mobile data settings on your phone to see if you have it set up to pick up on 3G. Have you called your carrier to see if the problem is with them?

      1. Hi Judy
        I have done mobile data setting but still same issue… should i send my phone to care center in dubai? Or its just a normal software / hardware issue?

          1. Hi Prem,
            You could try turning airplane mode on and off again or getting a new SIM. Have you called your carrier to see if it’s an issue on their side?

  12. my honer 5x have a problem that the sim slot dosent detecting the sim (range issue) when i put the same sim in another phone the sim work well in condition how to solve my problem

    1. Try rebooting your phone with the SIM card in it. If that doesn’t work, you might want to take your phone in for service to make sure there is no hardware issues, considering that the SIM card works just fine on other phones.

    1. Make sure that the phone is set to automatically connect to LTE. You can do this by going to Settings – More Networks – Mobile Networks – Network Mode. Make sure to tap on LTE/WCDMA/GSM (auto connect). If that doesn’t work you can try booting your phone in Safe Mode. Make sure that the mobile data switch is on. If the 4G signal is stable in this mode then an app you downloaded could be causing this problem. Try uninstalling the apps you added right before you started having these problems. The problem could also be corrupt data on your phone is causing this issue. To check if this is the case you need to wipe the cache partition of your phone from the recovery mode. If all else fails you can try a factory reset, but remember to backup your data first..

    1. Have you checked your settings usually under Wireless and Networks/Mobile Data and make sure Data is enabled on 3g/4g? Just to make sure since maybe someone could have picked your phone to look at something and accidentally changed the settings. Have you tried calling your carrier to see if they are having trouble with 3g and 4G in your area?

  13. No.. 3G/4G data enabled.. My sim Working in other mobile in 3G and 4G in same area.. My network setting in LTE/WCDMA/GSM this mode..

    1. You can try pulling out your battery and leave it out for a few minutes and then put everything back and restart your phone. You can also try taking your phone to your carrier and have them reflash it.

  14. I bought my honor 5x about 1 month ago and the night i got it, EUMI failed to install an update or something. My phone is on a boot loop that i cannot fix, any suggestions?

  15. My phone is 3 months old and when I make calls no one can hear me unless I use my Bluetooth headset.This is a major problem.

    1. it could be a software glitch and a master reset might help. It could also be a bad mic in the phone. Most manufacturers will ask you to reset the phone before they will exchange it.

    1. Are you asking which SIM card slot? If so, use the top one. That way you won’t have to worry about losing your SIM if you put in a micro-SD card. But it will also depend if you have a micro or nano SIM.

  16. How do I delete the 700+ Comcast emails that have accumulated in trash on my Honor 5X? I can delete them one at a time but there must be a way to delete them all at once.

  17. Does not turn on main camera huawei x5, you can only use the camera on the screen, and there is the icon that allows to move from one to another

  18. Please if you can help me and tell me how to fix bad signal to Huawei honor 5x. search the network every 30 minutes

    1. you can try to clear the system cache. sometimes there is something hanging up and making things not work quite right. Is there anything different about the phone… newly installed apps, a new case, different SIM, an OS upgrade, new ROM, freshly rooted….? Did you drop it?

      Any of these can cause network or antenna issues.

  19. I have a honor 5x, for about 5-6 months. Left it charging over night, when I woke the next morning I thought it never charged because it seemed to be off. Turns out the phone is on, however the display is not working. I can hear the phone ring and the notifications of incoming texts and email. I have even accidentally activating the camera and taken pictures. The only problem seems to be the display not working. Do you think this is a software or hardware problem?? I have restarted the phone several times (well I think I did, its difficult to be sure without the display) and no difference.

    1. it could be something as simple as the brightness got turned all the way down. (I did this on a Samsung a while back). Assuming it was not dropped or have moisture damage, it might be software. Does your screen stay on and bright when you would charge it previously?

  20. Hi
    My honor 5X is two months old it is showing strange behavior from a couple of days that I am not able to send msgs from it or making calls also receiving calls and msgs but it is not permanent at times it sends msg but other time fails to do so same is with the calls. Can you help in this issue?

    1. Did you change anything or was it dropped? Doing things like adding a case or some screen protectors can cause reception issues. Have you performed any updates or added any apps? Did you change permissions?

      take a look at this basic Android troubleshooting guide, there might be something on the list that you haven’t tried yet.

  21. I have bought a honor 5x a week ago and meanwhile I have discovered 2 problems:
    1. I can’t download attachments I get attached to my text messages.
    2. I can’t add a new non-gmail account. I input the ID and password, but I can’t go further because neither “next”, nor “manual setting” buttons work; they are not active.

    I appreciate any suggestion

    1. which apps are you using for both of your questions?

      I have been using Bluemail for my non-google email accounts and it has been good so far.

  22. My Honor 5x and laptop recognize each other with bluetooth. My new Sony bluetooth earphones work great with my laptop. But the 5x can’t find the earphones. Rebooted phone, no help.

    1. Sometimes phones can be difficult to pair and stay paired to cars and headsets.
      did it ever work on your Honor 5x?

      If not, there could be a Bluetooth version difference with the phone and earpiece.

  23. Hello all, thanks for all the great info.

    I had two questions.

    1.) Is there any way to turn off notifications for specific text message conversations? I am in some group chats that have messages going out all the time, but don’t want my phone to always be on silent so I can know when I get the rest of my text messages. I just want to turn off notification sound and vibration for specific group text conversations.

    2.) Is there a way to turn off the text message sounds in headset mode? When I’m listening to music and I get a text, I always hear a “beep” sound, even when the phone is totally on silent.


    1. it would depend on the app you are using. Most stock apps do not allow this. In apps like google messenger, you can silence the conversation by longpressing on the conversation, then selecting the mute option.

      As for the sound with the headphones on, you can turn down the notification volume or use an app like tasker to mute it when the headphones are in.

  24. Hey….my honor 5x …i bought in china but now i use in Pakistan ..the problem is Slot 2 of sim is valid but slot 1 is not valid they said that your device is not compatable with this…Enter China telecom 4G sim card

    1. and you’re asking how to use SIM slot 1?

      Is the new SIM smaller or larger and doesn’t fit in the Slot 1? I am not sure the exact issue you are having. Please give more detail.

  25. I have multiple issues with this phone, especially since I sent it in for “repair” and got it back. I have major issues with the proximity sensor, with frequent dropped calls, and with a very obvious image ghosting issue that shows up on all dark screens, like Notifications.

    Even though every agent told me the ghosting issue was NOT normal, the supervisors are trying to convince me that it is. This is rubbish. I have spoken to many other owners of this phone and none have the problem. Huawei claims it is a normal result of updating to Marshmallow, even though I have told them it only started 3 weeks after the upgrade.

    We started another RMA over a week ago, yet I never received the promised shipping label. When I finally got ahold of a supervisor 2 days ago, She told me the RMA was cancelled (without notifying me) and is under review. She did another stall tactic–wanting me to email the signal strength of my reception (because of the dropped calls). I did that and have never heard back. In fact, EVERY TIME I WAS TOLD THIS CASE WOULD BE ESCALATED TO AN ADMINISTRATOR AND WOULD HEAR BACK WITHIN 48 HOURS, THEY NEVER CALLED OR EMAILED ME. This has now happened 4 times over a period of at least 4 weeks. So this keeps dragging on and on with me left hanging.

    Now I can’t even call or chat with them. I have tried calling them using 3 different phones, with 2 different phone systems. I always get: This number is not in service. Also, the button on their support page for Chat is dead, so I can’t talk to them that way. Since I get no replies to my emails, there is no way to communicate with them. I’m fed up and want a resolution to this.
    They are leaving me no choice but to file reports with the BBB and the Corporation Commission.

    They should have replaced this phone with a new one during the first RMA, so because they didn’t they are causing me to spend a ridiculous amount of time and effort chasing them down, and so far for nothing except frustration.

    1. have you tried via social media outlets? they are very public forums and they usually have people who monitor the channels for customer service issues. Twitter and their facebook page would be a good start.

      1. No, I haven’t. I really don’t use social media at all. But I recently filed a complaint with the BBB. Apparently they have given many others the same runaround since there are many similar complaints. The company just doesn’t care about their customers.

  26. When speaking to people on the phone, they cannot hear me very well. I have had this phone since Nov 2016 and it has been fine until this week. I can hear callers but they cannot hear me properly.

    1. did you get a new case? Also, one of the mics might be clogged. check the mic (looks like a pinhole)on the bottom. some phones have them on the front and back too.You can usually blow them out with a can of compressed air. Don’t poke around in there with anything or blow air directly into the hole as you could rupture the small microphone diaphragm

    1. Since you gave no information about your network, country, or anything useable to really help you, including the ALL CAPS demand at the end, I will answer it this way.

      It generally means you are connected to a network with the ability to make voice calls. 4G should mean you have data and HD or other letters or symbols (this is the part where the other information you didn’t disclose comes in handy) means you should be able to make voice calls.


  27. My phone don’t want to turn on but when I connete my phone to charge it present the battery charging what can I do please help me

    1. what happened prior to it not turning on?

      Did you charge it over night? Is it getting hot while charging?

      have you tried a different charger and charging cable?

      Try some basic troubleshooting and let us know some specifics so we can help better.

  28. Hi I have had my honor 5x for nearly a year with no problems .
    But today it turned off , then starts up again and then turns off again and thats all its doing now just turning on and off every few seconds .

  29. Hi !
    This place looks fantastic thanks for taking the time to help all of us !
    Here is my issue: the fingerprint sensor stopped working (nothing at all: it doesn’t vibrate, it doesn’t stop recognizing my fingerprint, it just doesn’t do anything).
    I tried restarting it, I tried reconfiguring it with new fingerprints (which I can’t do because it doesn’t work at all). I feel like there was a period of intermittent issue before it stopped working entirely.

    I want to love this phone because of the price but I keep having issues. (other than the fingerprint: it often freezes and response time (once very good) is sometimes really bad (and I don’t play games) and also I don’t like how the sound works: I never hear people loud enough on the phone and it keeps lowering the volume to vibrate by itself so I miss a lot of calls… any idea how to solve that would be very much appreciated too,. 🙂

    1. if there was a period of intermittent functioning before it stopped, that usually means there is a hardware issue. This could be many things, but it’s likely the fingerprint scanner itself and would need to be serviced.

  30. hello; I have some troubles with my phone honor X5, when I turn on wifi, I lost 4G, I can only call, but i can’t use internet. can you advise me please. thank you

  31. My ring tone is not ringing, it is working in silent mode and viberation mode only. Youtybe play very slow and sound is not working. This problem came after 5 month of using mobile. Please send me advice in my email. Hope to get soon.

  32. two days in tmobile had to do a factory reset w/o any set up features like password etc. okay it worked for this smartphone novice. two months later it has started ringing every 5 minutes — no emails, phone calls or notifications…every 5 minutes. how can we shut it up?

    1. Ringing for no reason is a problem with a number of smart phones. It’s usually best to contact the manufacturer directly.

  33. Hi,
    i have had the honor 5x for about 5 months now, and last weekend i found that the screen was kind of foggy the brightness is messed up. the speaker doesn’t work anymore, the camera doesn’t work anymore and if i try to watch a video it’s very laggy (as in super slow).
    is the phone recoverable or should i just get another phone?

    1. With this many issues, you probably have a hardware problem, most likely more than one. Was there an incident that could have caused damage? You’ll need to have the phone professionally serviced, but it may end up being cheaper to just purchase a new phone.

  34. Hi, I recently purchased the Honor 5x on Amazon but the front camera has been giving me some trouble. Every time I go on a camera app like Snapchat or Instagram or even the one that came with the phone, the front camera won’t work and the app crashes… Can you help me with this?

  35. Hii there plss help me in fixing this problem. I bought my honor 5x 3 months ago and there was no problem of playing videos and now get videos on my android are not playing properly. There will be a slow motion playing with a normal sound. So plss help me In fixing this problem. I tried to lessen the storage and after doing that also … the problem is the same.

    1. Hi, Sonakshi. Is it all videos that are playing this way? For example, is it just videos that you’re streaming from the internet, or just videos from your gallery?

  36. Hello i need assistance my fingerprint sensor No longer works like it just completely gives me trouble it vibrates just and keeps vibrating even when the finger is off and when I try putting a new fingerprint ID it just takes me back to home screen ….I’m.a bit frustrated please help…..because I need to encrypt my phone ……and I don’t know if in Uganda service providers can do a genuine job.thanks
    Ps:I got the phone last year December so it’s not that old
    Huawei Gr5

    1. Hi there! Many Huawei phones have had problems with their fingerprint scanners after upgrading the OS to Nouget. Have you recently upgraded? If this is the case, some users have had luck after simply restarting their phones a few times. Others have been able to uninstall the update. Some have been able to reinstall the update without problems, others have not. Let me know if these solutions don’t work and we can try troubleshooting further.

      Finally, some people have had to do a factory reset, but this is a last resort as you will lose all of your data. Make sure you’ve tried all other possible options before doing a factory reset, and be sure to backup your data as much as possible before resetting. A factory reset also won’t solve hardware problems, so we want to make sure that we eliminate hardware problems as a cause before attempting a factory reset.

  37. Hi, i bought this phone on 22 march 2016. It has been working great till last month. Now without even pressing the volume buttons, the volume feature gets activated and my ringtone ,music volume all get set to the highest limit by default . I cannot put my phone in silent mode . the feature which shows the volume level on screen,does not go away and It is always on the screen making it difficult to click anything. Please help .

    1. Hi, Sagrika. This sounds like a hardware issue. Was their an incident that could have caused damage to the device? Fortunately, it should be a relatively easy and inexpensive fix through your device’s dealer. Be sure to check with your insurance and warranty to see if you’re covered for the damage. Good luck!

  38. My 2-year-old Honor 5x failed to boot up last night and screen stuck and displayed at “Honor” .
    After press and hold power button, I could see the phone reboot and stuck again. Sometime the phone can boot up and enter passcode page, but it reboot after I type correct pass code.
    What can I do to fix the issue? Please help.


    1. Hi, Ash. There are a lot of things that could cause this, most likely hardware damage. It will need to be professionally serviced or possibly replaced. If you have insurance or are still eligible for the warranty, these will be the most cost effective routes.

  39. day before yesterday i updated my huwai honur 5x with the latest android. after the update the phone became very slow and sometimes hang also. for example to open dialler takes more than a minutes, to open whatsapp defnitly takes 2 mnts. to type a message also is very difficult. Is there any solution for this. Kindly give me a solution

    1. Hi, Denny! Clear your device cache and make sure you don’t have too many apps running in the background. Your new update most likely takes more RAM than the previous version of Android that you were running, so you need to clear up some room for it. If that doesn’t work, you can also try reversing the update and trying to install it again.

  40. My finger print sensor is misbehaving and opens the lock with any finger……plz tell me what should I do……….???

    1. Hi Aditya! Check your settings. If your device has “On Body Detection” on or is set to remain unlocked when connected to a trusted Bluetooth device, it will not always require a fingerprint to unlock.

  41. How can i alter the buzzer bcz i didnt get buzzer in my area.. Can You give any solution for this problem.

  42. I brought a new honor 5x 2 days back,all the apps including WhatsApp gets hanged for every 5 minutes,it says that the app isn’t responding,what should I do?

  43. I bought Huawei honor 5x 4G LIT but I discover that anytime I put on my data to surf I always have edge on my 4G sim I have try using code to force it but I discover the menu to make the to make my selection is not available and the edge is not fast as I like ,does any one no what I can do to solve this issue .pls help me out.

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