OnePlus 2 Problems and Troubleshooting

OnePlus 2 Problems and Troubleshooting Tips to Know Before You Buy

When you have a phone that’s been labeled flagship killer, the last thing you expect is for it to have numerous problems. But reality has a way of raining on parades. For every problem, there is a solution, though. And that’s what we’re here for—-to help your OnePlus 2 resume is awesome.

Problem 1: Dial SIM-Card Selection Dilemma

While the OnePlus 2 gets kudos for making a selection available, there is so much that could be improved. Common complaints include confusion regarding the default SIM, switching difficulty, and slowness.

Solutions

1. Update

  • Ensure you have the latest Oxygen OS update. At this time, it is 2.1.1.

2. Reset Phone

  • Try a soft reset first. Simply hold the Power button until the phone shuts off.
  • If that doesn’t cut it, consider performing a hard reset.
  • Go to Backup and reset from Settings and tap on Factory data reset.
  • Instruct the OnePlus 2 to Reset the Device.
  • This wipes data so you might want to backup what you wish to save!
Factory Reset

Download App

  • There’s an app for that! It’s called the Dual SIM Control app.

Dual Sim Control

Problem 2: Dysfunctional Camera

Several camera problems have also come to light. In some instances, it has been reported that the camera won’t take pictures when flash is on. Others have indicated that the camera app screen will go blank and no photos can be taken. Crashes due to an unknown error have also been reported. For some of the users who are able to succeed in taking a photo, the screen locks immediately after.

Solutions

1. Reboot

  • Hold the Power button until the phone shuts off.
  • Turn the phone back on.
Power Off

2. Download Camera App

Camera FV-5

3. Clear App Cache

  • From Settings, go to Device.
  • Tap on Applications, then find App Manager.
  • Swipe to find ALL, then select the app.
  • Tap Force Close, then Storage.
  • Tap Clear Cache and Clear Data.
Power Off

4. Wipe Cache

  • Power down the OnePlus 2.
  • Boot into Recovery Mode by holding the Power, Volume Down buttons together.
  • Use the volume buttons to highlight the Wipe Cache Partition and Power to select it.
  • Now highlight Reboot System Now and press Power.
App Cache

5. Master Reset

  • Go to Backup and reset from Settings and tap on Factory data reset.
  • Instruct the OnePlus 2 to Reset the Device.
  • This can wipe out all of your data so you might want to backup what you wish to save!

Problem 3: Vanishing Clear All (X) Button

This is the button that is normally located in the top right of the Recent Apps menu, but sometimes a software bug interferes.

Solutions

1. Update Google

  • To ensure that your Google app is running the most current version, launch the Google Play Store app.
  • Tap on the 3 vertical lines in the upper-left hand corner to open the slide-out menu.
  • Select Settings and scroll down.
  • At the bottom of the list, tap on Build Number.
  • If an update is available, you will see a popup window containing the offer to install the newest version. Tap OK.
  • This may not be a permanent fix.
Google Play

2. Restart Google

  • If up-to-date, force stop and then re-enable the Google app.
  • Reboot the phone.
Force Stop

3. Safe Mode

  • Turn off OnePlus 2. Hold the Power button down and select Power Off.
  • Now reboot. Press and hold the Power button down again. Proceed to the next step quickly.
  • Release the Power button, and immediately press down on the Volume Up and Volume Down
  • When you see the Lock screen, let go of the volume buttons and unlock your screen. Now the words Safe Mode should appear to the bottom-left.
Safe Mode

4. Wipe Cache

  • Boot into Recovery Mode by holding the Power, Volume Up, and Home buttons together.
  • Release the Power key when the OnePlus 2 logo displays, and the other two buttons when the Android logo appears.
  • Use the volume buttons to highlight the Wipe Cache Partition and Power to select it.
  • Now highlight Reboot System Now and press Power.

5. Revert to Default Launcher

  • If you are using a custom launcher, try switching back to the default launcher.
  • Reboot

Problem 4: Unresponsive Home Button and Fingerprint Sensor

Many users have experienced a lifeless Home button while holding their phone along the metal frame and pressing the key with the opposite hand. The fingerprint sensor has also become a bitter pill for several.

For some, it becomes unresponsive after questionable user actions, like exposing the scanner to moisture. But more often than not, the scanner stops working inexplicably. These issues can actually be inter-related due to the fingerprint sensor being embedded in the Home button. Therefore, many of the solutions represent dual fixes.

Solutions

1. Use a Case

  • Since the problem seems to be electrical in nature, a case can sometimes assist with insulating.

2. Use On-Screen Buttons

  • Bypass the issue by using the on-screen navigational keys instead of the capacitive Home button.
  • This is also a solution for the fingerprint sensor. It seems to work just fine using the one-screen buttons.
Home Button

3. Use Phone with One Hand

  • This is definitely an option for the dextrous, but might feel awkward for others.

4. Set the Phone on Table

  • It doesn’t even have to be a table. Just set it down. Going back to the theory that this is an electrical issue; this helps with grounding.

5. Turn Off Gestures

  • Pick and choose between the four gestures present in the Settings menu, but you might want to turn all of them off to nip the problem in the bud.

6. Clear Cache

  • Boot into Recovery Mode by holding the Power, Volume Up, and Home buttons together.
  • Release the Power key when the OnePlus 2 logo displays, and the other two buttons when the Android logo appears.
  • Use the volume buttons to highlight the Wipe Cache Partition and Power to select it.
  • Now highlight Reboot System Now and press Power.
Wipe Data

Problem 5: Weak or Worthless Wi-Fi

This is something you might wish on your worst enemy.

Solutions

1. Soft Reset

  • Power your OnePlus 2 off, then on again.
  • Do the same thing with your router. Leave it off for about 10 seconds.

2. Forget Network

  • Tell your OnePlus 2 to forget the existing network.
  • Go to Settings, then Wi-Fi, then select the network with a long-press.
  • Choose Forget Network, but remember your password, because you are going to need it.
  • Start fresh.
Forget Network

3. Come Closer

  • If the signal seems weak, it could be due to other objects blocking it or distance.
  • Move your OnePlus 2 closer to the router.
  • It’s possible for other devices can also create interference. Move home appliances away.

4. No Sleeping on the Job

  • Power on Wi-Fi during sleep.
  • Just in case your Wi-Fi is too busy dreaming to stay connected, visit Settings>Wi-Fi>More, and select Keep Wi-Fi on during sleep.
  • Choose Always.
No Sleep
  • Turn off Bluetooth
  • There can be a conflict between Bluetooth and Wi-Fi. Some users have reported that Wi-Fi improved almost twice as much when Bluetooth was turned off.

Problem 6: OK Google

Sometimes OK Google becomes indifferent to your plea for help, or sometimes it displays an error message. The OK Google feature has even been linked to bad call quality.

Solutions

1. Update Google Now App

  • Ensure that you have the latest version of the Google Now app.
  • Launch the app.
  • Tap on the 3 vertical lines in the left-hand corner to open the slideout menu.
  • Select Settings and scroll down.
  • At the bottom of the list, tap on Build Number.
  • If an update is available, you will see a popup window containing the offer to install the newest version. Tap OK.
  • Go back to the slide-out menu and select Settings
  • Choose Voice, then OK Google Detection.
  • Tick the box adjacent to From Google App.
Google Now

2. Turn Off Detection on Any Screen

  • Tap on the 3 lines (looks like a hamburger if you are hungry) to the left of the Google Now bar. This will open the slide out menu.
  • From Settings, go to Search & Now.
  • Tap Voice, then OK Google Detection.
  • Toggle From Any Screen to an OFF position.
From Screen

3. Update Google Play App

  • To ensure that your Google app is running the most current version, launch the app.
  • Tap on the 3 vertical lines in the upper-left hand corner to open the slide-out menu.
  • Select Settings and scroll down.
  • At the bottom of the list, tap on Build Number.

If an update is available, you will see a popup window containing the offer to install the newest version. Tap OK.

Problem 7: Bluetooth Blues

Common issues with the OnePlus 2’s Bluetooth mainly revolve around spotty connectivity, but there is also a problem with phonebook contacts syncing to vehicles.

Solutions

1. Update

  • Ensure you have the latest Oxygen OS update. At this time, it is 2.1.2.

2. Restart

  • Restart the app.
  • If necessary, restart your phone.

3. Start Again

  • If your Bluetooth is acting out, remove the paired devices and start over.
Paired Devices

4. Clear App Cache

  • From Settings, go to Device.
  • Tap on Applications, then find App Manager.
  • Go to More, then Show System Apps.
  • Select Bluetooth Share and tap Force Close.
  • Tap Clear Cache and Clear Data.
App Data

5. Wipe Cache.

  • Power down the OnePlus 2.
  • Boot into Recovery Mode by holding the Power, Volume Down buttons together.
  • Use the volume buttons to highlight the Wipe Cache Partition and Power to select it.
  • Now highlight Reboot System Now and press Power.

6. Download App

  • To overcome problems with phonebook synchronization, download a phonebook app.

Bluetooth Phonebook

Problem 8: Randomly Rebooting

Solutions

1. Update

  • Possessing the latest Oxygen OS update is helpful. At this time, it is 2.2.1.

2. Factory Reset

  • Go to Backup and reset from Settings and tap on Factory data reset.
  • Instruct the OnePlus 2 to Reset the Device.
  • This wipes data so you might want to backup what you wish to save!

Problem 9: Overheating

Overheating is a sure-fire way to shorten the life of your device. There are a number of reasons why your OnePlus2 might overheat. No matter the reason, you will want to make sure you try to cool it down when needed.

Solutions

1. Avoid Usage

  • Don’t use your phone while it’s charging.

2. Avoid Hot Environments

Hot Environment

3. Take Case Off

No Case

4. Optimize Battery

  • Use an app to reduce battery energy drain.
  • One such app that will assist you is called Greenify. The download is below.
  • You will have to accept the Terms and Conditions, but then you can determine which apps you want to hibernate. Simply press the +
  • Long-press an app until it turns green, and then select all of the other apps you wish to put to sleep.
  • Click on the checkmark icon located in the upper-right hand corner. If your device is not rooted, you will want to read the popup window.
  • Press Force Stop on the App Info
  • Tap OK to finally hibernate the app(s).

Greenify

5. Factory Reset

  • Go to Backup and reset from Settings and tap on Factory data reset.
  • Instruct the OnePlus 2 to Reset the Device.
  • This wipes data so you might want to backup what you wish to save!
Backup Reset

Conclusion

Hopefully most of the problems will be resolved with future updates. OnePlus 2 recently released a beta version of Oxygen 3.0. OnePlus is compatible with Android Marshmallow. Even though this article focuses on flaws, the OnePlus 2 has plenty of good qualities.

A lot of the problems listed are not terribly common, but to the users who are dealing with them, they are all-consuming. If you are one of those users, hopefully, we helped you turn some negatives into positives. If issues still linger, or you have found other solutions, be sure to let us know in the comments section below.

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One Comment

  1. i cannot receive yahoo emails on my samsung 4. Message says I need to delete files because I don’t have enough space. I took it to AT&T store and they couldn’t figure it out. They say I have plenty of storage. Any ideas?

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