Problems with Android Device Manager
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Problems with Android Device Manager

If only losing weight was as easy as losing your phone. At least you can take comfort in knowing that Android Device Manager will help you locate, or remotely lock and wipe your device. That is, if you weren’t experiencing password problems. Or if Android Device Manager was working at all.

Plenty of maladies can arise with Android Device Manager, making an already stressful situation even more stressful. To help ease this pain and anxiety, we have created a list of the most common problems and their accompanying solutions for Android Device Manager. Android Device Manager is supposed to be a solution in and of itself, not a hindrance. Let’s make it helpful again so that your phone can return to its rightful owner, or at least prevent others from using it.

Problem 1: “No Active Devices” Error Message

Of the problems that can arise with Android Device Manager, this is one of the most common. You might see your device on Google Play and other Google accounts, but not on ADM.

Solutions:

Log in to Account Associated with Device

If you log in to a different account, it will show there is no active device.

Account-Login

Remove Guest Accounts

This hasn’t been proven to work 100% of the time, but some have found a fix by removing any guest accounts.

Toggle Location Services and Clear Data for all Google Services

Disable, then re-enable Location Services. Clear data for Google Play Store, Google Services Framework, and Google Play Services. Reboot.

Location Services

Similar Error Message: “Unfortunately, there are no eligible devices associated with this Google Account.”

Make sure that Android Device Manager is enabled by going to Settings > Security > Device Administrators. Turn off Android Device Manager temporarily to clear data. Clear data by going to Settings > Apps > Show System > Google Play Services > Storage > Manage Space > Clear All Data. Turn Android Device Manager back on and reboot.

Device Administrator

Perform Factory Reset

Backup your data first, or you will lose it all. You will then need to complete setup again, as though you have a new device.

Factory Reset

Problem 2: ADM Only Works on Wi-Fi

What are the odds that your lost device will have access to Wi-Fi?

Solutions:

Enable All Google Apps

The Google app itself, Google Maps, Google Play Store…Make sure they are all enabled to use data.

Play Settings

Give it Time

There can be a delay. If it’s an option to use Wi-Fi, it might be faster.

Wifi

Ensure You Are Within Range

If Android Device Manager says Location Unavailable, your phone may be out of the range of the mobile network.

Use a Third-Party App

Apps such as Where’s My Droid can help you get around this.

Google Play download button

Wheres Droid

Problem 3: Signed Out from Google Account and Can’t Get Back In

If you are perpetually signed into your Google account, it is really difficult to remember what to do when you suddenly aren’t signed in. This can definitely make a difference when it comes to having problems with Android Device Manager.

Solutions:

Sign In With Recovered Password

To sign back in, you will want to go to accounts.google.com. To recover your password, go to accounts.google.com/signin/recovery. Follow the instructions provided, starting by entering your login email or phone number.

Password Recovery

You Don’t Recognize Hints Provided

Ensure you entered the correct email address. If so, try resetting your password using alternate authentication in case someone else has accessed your account and made changes.

Cant Verify

Watch Out for Auto-Fill

You might be experiencing these sign-in problems because your browser has the wrong name or password saved.

Too Many Attempts

If you have submitted too many password recovery attempts, you will be required to either try again on the date listed below the recovery option, or use a different recovery option.

Problem 4: Ring, Lock, Erase, or Locate Features Don’t Work

If any or all of these features fail to function, try some of the solutions below.

Solutions:

Ensure Location Services are Active

Location Reporting and Location History should be activated through the Google Settings app.

Make Sure Remote Wipe/Locate is Enabled

Go through the Google Setting app and make sure that Android Device Manager is activated.

Activate Device

Ensure Device and Wi-Fi/Mobile Data is ON

ADM won’t work on devices that are turned off or that have no Internet access.

Mobile Data

Check Notifications

Make sure that Notifications isn’t set to Priority Only via Do Not Disturb. Also ensure that your Notifications Volume is turned on.

Priority Only

Problem 5: “Couldn’t Load Devices” Error Message

Similar to the problem behind the No Active Device error message, this error message is just as annoying. Keep in mind that Android Device Manager does have to be enabled on your device before you lose it.

Solutions:

Combination of Clearing Data and Toggling Settings

Clear the data for the following apps: Download Manager, Google Play, and Google Services Framework. Restart your device. Launch Google Play and sign into your account. When you see your device within Google Play registered under today’s date, open the Google Settings app.

Within Google Settings, tap on Security and uncheck Android Device Manager. Now go to your device’s Settings menu and select Apps > All > Google Play Services > Clear Data. Go back to Google Settings Security and re-enable Android Device Manager. Reboot.

App Data

Check Account

You must be logged into the same Google account associated with your device. If you open ADM on your computer using a login to a Google account not connected with your device, it will tell you it couldn’t load or find the device.

Contact Google

The problem might be on Google’s end. Reach out to Google Play support for help.

Play Contact

Uninstall Apps

Try removing any app you downloaded recently that you suspect may be causing the problem. If you are uncertain of which app it could be, try entering Safe Mode. If Android Device Manager works well in Safe Mode, use the process of elimination to see which app is causing the issue.

Uninstall App

Must Read: How to Use Android Device Manager to Protect and Locate

Master Reset

Go to Backup and reset from Settings and tap on Factory data reset. Instruct the Android to Reset the Device. This wipes data so you might want to backup what you wish to save!

Reset Phone

Problem 6: Android Device Manager Not Working Since Update

Updates can bring many blessings; but occasionally they also bring compatibility issues, such as problems with Android Device Manager. Find out how you can enjoy your update and ADM features below.

Solutions:

Reboot

Long-press the Power button and turn your Android off. Do the same to start it again.

Reboot

Delete Google Account and ReAdd

Go to Settings > Accounts > Google and tap on the account. Select the menu icon in the upper right corner and choose Remove Account. Add it back by going back to Accounts and choosing Add Account.

Accounts

Repartition Device

This would not be my first resort, but for some, it has worked.

Factory Reset

As always, backup your data first! Then locate Backup and reset in Settings and tap on Factory data reset. Give permission for Android to Reset the Device.

Problem 7: “Location Unavailable” Error Message

Seeing Location Unavailable in reference to your lost Android might seem like the cherry on top of your sundae of despair. Perhaps not all is lost, even your device. But your device does need to have an Internet connection.

Solutions:

Keep Your Device and Location Services Switched ON

Enable High Accuracy Mode by going to Settings > Locations > Mode > High Accuracy.

High Accuracy

Log In and Out of Your Google/ADM Account

Go into the Android Device Manager app and if you aren’t logged in already, log in. Then log out. Do the same with your Google account.

Manager Login

Update Google Play and the OS

If you’ve been holding off on an update, don’t wait any longer.

Android Update

Think Outside the Computer

There was a time when you lost something, you had to check with the Lost and Found Department at every location you had been. You might still need to do that. In this case, you do have the added advantage of being able to check with your network provider, even if ADM is telling you it cannot locate the device.

Lost Found

Conclusion

A lot of these problems and solutions can be interrelated, so if you jumped to one section and none of those solutions worked for you, try the others as well. If you know or suspect your phone was stolen, you can contact the police and they might be able to help you, especially if you have good leads. We also have articles for basic troubleshooting of Android phones, if ADM not working is one of many symptoms.

If you have a serious problem, especially involving hardware, the best solution might be to contact Google support or the manufacturer or retailer for your Android. If you still have no idea where your phone could be and ADM is still not working, leave us a comment.

Next Read: Find My Phone Android

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3 Comments

  1. Nice job Delani. For any app there are merits as well as demerits. You explained all the problems that we can face using this android device manager and ultimately provide the solution for it. I too recommend this article to others who use this Google feature.

  2. My problem WAS NOT ADRESSED! I locked myself out of my phone.Forgot new password so I went to Device Manager to locatw& find phone& change password ONLY DEVICE MANAGER ADDED ANOTHER LOCK WITHOUT GIVING THE OPTION TO CHANGE OR EVEN SET A PASSWORD!!! It pnly goves the option to LOCATE, WIPE CLEAN AND RING BUT NO PASSWORD OPTION! HOW DO I UNLOCK DEVICE MANAGER WITH NO PASSWORD OPTION AVAILABLE???????PLEASE HELP

    1. Hi, Krystal! You shouldn’t be able to add a new lock screen from the device manager. What kind of lock screen is now on your phone?

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