What do you do if you have issues with your new phone? Come to us of course! Here’s a list that will discuss 12 common problems and issues, with tip and information for each one.
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Make sure to check below if you aren’t sure how to reset your Galaxy J3.
Let’s get started;
1. How to Soft Reset & Factory Reset
1. Soft Reset
A number of issues can be resolved with a soft reset. To save time, we’ll discuss how to reset your J3 below.
- Turn your device off and remove the cover.
- Remove the battery, and wait for 10 seconds before reinserting the battery.
- Turn your J3 back on, and see if the problem has been solved.
2. Factory Reset
A factory reset is a drastic method, and it will erase all of the information stored on the device. This includes passwords, images, texts and apps. There are a number of things you can do to back up your data beforehand. It’s strongly advised to make a backup, because it’s easier than starting over from scratch.
- Tap Apps from your Home screen.
- Tap the Settings option in this menu.
- Find and tap Backup and reset, and tap Factory Data Reset.
- Tap Reset Device, and tap Delete All to confirm your selection.
- Your device will now reset, and it’ll restart once it’s completed.
Of course, this should be seen as a last-ditch effort, so don’t go for it unless you’re sure there’s nothing else you can do.
2. Battery Saving
The J3 has a decent battery, but it’s only human nature to want more. The easiest way to conserve battery life is to adjust your display settings. A dimmer background will keep your phone on for longer, as the screen tends to drain a large part of the battery.
The J3 also has a battery saver option, which can be activated in a few taps. Here’s how to get it working;
- From the Settings menu, tap Battery.
- Tap Power saving mode.
- Toggle the switch to ON, and you’ll be good to go.
The battery saving menu should be enough to keep you going, but you can do even more to prolong the charge. You can turn off vibrations, while closing background apps can sometimes be helpful if they’re using a lot of power. Mess around to see if you can isolate the source of the drain if you’re having trouble with apps.
If you’re going to be gaming or watching videos for a while, make sure to remember some of the steps above if you want your device to last.
3. Turning Off or Freezing
If your J3 isn’t working properly, a soft reset could be the answer. Closing background applications can also be helpful if you continue to face issues.
You could also clear the application cache. We’ll show you how below;
- Tap My Account from the home screen. Swipe left to open up the Device Diagnostics.
- Tap Power Usage, and tap Battery Usage.
- Tap on an individual application.
- Tap App Info, and tap Clear Cache.
If you’re still having problems, make sure that your device has been updated. If they continue, it may be worth factory resetting the device. You can find out how above.
4. Lack of Memory
The device doesn’t come with much memory since it can house an external SD card. If you start getting error messages, there’s lots you can do to free up some extra space.
You can delete unused applications, (although some pre-installed apps can’t be removed) as well as images and files.
- Open the Play Store from the home screen.
- Tap the Menu icon in the top left corner.
- Tap My apps & games.
- Find and tap the app that you would like to uninstall.
- Tap Uninstall, and tap Okay.
Clearing the application cache can also be useful, but using a memory card is the easiest way to bypass any issues. It also means you won’t have to delete anything from your device to free up space.
5. Mobile Hotspot Issues
If you get the dreaded Error 67 on your device, make sure that mobile data has been enabled on your device.
- Tap Apps from the home screen.
- Tap Settings, and tap Data Usage.
- Ensure that the Mobile data switch is on.
If you’re still having issues, it’s advised to soft reset your device, as it should help you to get reconnected with your network.
6. App Issues
Apps are often the cause of a number of problems, and it’s not a good idea to leave them running endlessly in the background. If an app isn’t working correctly, try closing the app and opening it again.
To close apps;
- Tap the Recent Apps
- Either choose an app and swipe it to the side to close it, or tap CLOSE ALL to start afresh.
Once you’re finished, you can also check the Play Store to see if it needs an update. A soft reset can also be helpful. Another option would be to clear the application cache. You can find steps to do this in the third method.
It’s always scary if your phone won’t charge, so we’ll go through some of the common causes here. If your device is extremely hot to the touch, make sure to remove the charger as soon as possible.
Since it could just be the wire, try a replacement first if you can.
If your device is still under warranty, it could be worth getting a replacement.
8. Call Volume Problems
If you’re having trouble being heard, check the call volume settings first before you panic. Once you’ve verified that you’ve got the volume turned up correctly, get ready to soft reset.
A soft reset could be the key to solving your issues, but if you continue to face problems there could be an issue with your hardware. Warranty or a repair service could be an option, but download and try a different phone call app to make sure first.
9. SIM Card Issues
If your SIM card can’t be detected, you’re going to have major trouble with the J3.
Firstly, it’s best to remove the battery and perform a soft reset. If you’re still having issues, remove the battery and SIM and give the slot a clean. Turn the phone back on afterwards and give it a try.
Try an alternative SIM card to be sure of the source of the problem.
10. If the Device Won’t Turn On
If your J3 stays switched off when you try to turn it on, connect it to the charger and try again. If it still refuses to power on, there could potentially be a problem with your charger, or it could be a hardware fault.
To be sure, it’s always worth trying a replacement wire before you blame the phone itself. It may need to be taken in for repair if it won’t switch on after being charged for an hour.
11. General Lag
When you consider that the J3 is an entry level device, it’s understandable that it can sometimes suffer from lag. If you’re pushing the device with a game or lots of different apps, the device could start to slow down. Once you’ve stopped, closing the apps open in the background could be enough.
A few users have reported general lag, but it doesn’t seem to affect most devices. Hopefully, these issues will be ironed out with future updates.
12. Water Damage
Water damage is always troublesome, but you can still save your device if you move quickly. Here’s a guide to take you through what you should do if your Galaxy J3
The new Galaxy J3 has a lot to offer, and most of the issues on this list will never be seen by the majority of users. If you’re one of the few to be affected, we’re glad to be of service.
If your problem isn’t covered on the list, let us know and we’ll get back to you with a solution as soon as possible.
If we’ve missed an issue with the Galaxy J3, or you have questions about the new device, let us know in the comments below, or you can contact us via Facebook or Twitter.