Smashed Phone - S6 Troubleshooting
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Samsung Galaxy S6 Edge Problems and Troubleshooting [7 Methods]

Your Samsung Galaxy S6 Edge can impress, even from across the room.

This isn’t just the prettiest girl in Denny’s at 7 PM on a Saturday night. You bought a stylish high-end piece of technology. And usually, this phone functions really well.

But, what about those moments when your phone just isn’t doing what you ask of it, or really isn’t working at all? It’s far too pretty, delicate, and expensive to hurl out of the car window and run over repeatedly.

Instead, let’s discuss Samsung Galaxy S6 Edge problems and troubleshooting.

Method 1: Charging Challenges

Samsung Galaxy S6 Edge charging problems are definitely not unheard of. In fact, many Androids face this problem, including my own. The charger that came with my phone no longer works for me.

Other common Samsung Galaxy S6 Edge charging problems include issues with wired and wireless chargers, USB or utility ports, or power/booting.

To help get your phone back on its life support:

Step 1:

Check out your charger.

The charger that came with your Edge usually works, at least initially. If you think that charger may be the problem, try a different one.

Samsung warns that using unapproved chargers can cause your battery to explode. Although that’s probably extreme (and maybe a little hilarious), compatible chargers are a good idea. In fact, if your Edge is still under warranty and your charger is faulty, have the company send you a new one.

Charging requires a good connection, so you will need to ensure that the plug on the end of the charger fits properly. This connection can degrade over time. If the micro-USB or multipurpose jack becomes loose, or as unwanted objects enter the port and call it home.

Sometimes jiggling the plug within its jack may enable a connection, but not if the problem is located more internally. Additionally, jarring this area of your phone could potentially cause even more damage.

If your phone will charge via a USB connection to your computer, the problem is probably your wall or car charger. If nothing delivers a charge to your phone, it could be the port or the phone itself. One way to check this is by trying a wireless charger.

Step 2:

Skip the wires.

Wireless charging may help to negate problems with the plug or port, but it has its quirks as well.

You will have to find the sweet spot. Your phone should help guide you there, but you will want to check it twice just in case it stopped charging and is now dying faster.

You should see a battery icon while it’s charging, informing you of your Edge’s progress.

If you are experiencing difficulty charging with the case on, try it without.

Troubleshooting is never complete unless you have unplugged something and plugged it back in again or tried rebooting. Try these things respectively with your charger and Edge.

Wireless chargers may seem too modern or futuristic to fail, but it’s possible. Try a different charger to confirm.

Step 3:

Baby your battery/boot.

If the problem is that your battery drains quickly, or your phone charges too slowly, identify problematic apps through your battery usage statistics under the “Settings” menu. Activate fast charging by turning the phone off when using a wired charger.

Android Battery Statistics

A soft reset (Press the “Power” and “Volume Down” buttons.) can solve any number of Android ailments. If that doesn’t suffice, you can resort to a hard reset.

Go to “Backup and reset” from Settings and tap on “Factory data reset.”

Hard Reset1

Samsung recommends taking your phone into a service center. They also advise replacing the battery after 18-24 months but didn’t make it easy for you to do yourself.

Method 2: Screen and Display Issues

The screen is a lot of what makes this phone so attractive, but you still need it to work and not merely look pretty. If it truly is the hardware, it could be next to impossible for you to repair and replacement of parts may be necessary. However, sometimes it doesn’t have to be so drastic.

Step 1:

Restart your phone.

It might seem like the IT person’s scapegoat, but it truly works a large percentage of the time. Start with a soft reset, where the phone is only off for about 10 seconds. You can also perform a hard-reset, but don’t forget to back up anything you would like to save. This will wipe your phone.

Step 2:

Remove any interference.

Remember, this screen relies on touch. Help the screen help you by ridding the phone of any finger residue, screen protector or case that could hinder your Edge’s ability to sense your fingers.

Step 3:

Perform diagnostics.

The Samsung Galaxy S6 Edge actually does have a hidden diagnostic menu. To gain access, locate your phone’s “Dialer” icon.

You are about to make a strange phone call to your phone’s troubleshooting menu. Dial * # 0 * #. The diagnostic menu should appear.

There are options to test many characteristics here, including Samsung Galaxy S6 Edge camera problems. Touch features are also among these.

This may not work for all carriers, firmware, or operating systems.

Method 3: Forgetful Wi-Fi

If it seems like your Edge’s Wi-Fi has developed a case of early Alzheimer’s disease, you are actually not the only one. There have been some known issues with Samsung Galaxy S6 Edge connectivity problems. Before you retire your phone to a nursing home, try these steps:

Step 1:

Try using the default Wi-Fi icon to connect.

If you have been using a Wi-Fi app to connect to the Internet, try out your default Wi-Fi instead. This can be located through the “Settings” menu.

To rule out an issue with any third-party app, start your phone in Safe Mode. Hold the Power and Volume Down buttons down at the same time. If you don’t experience the same behavior while in Safe Mode, you probably have downloaded a problematic app.

Step 2:

Turn on Auto-Connect.

From the Wi-Fi menu, tap on “Advanced.” Once you are in that menu, you should see a tab called “Auto-Connect.” Ensure this option is ticked.

Step 3:

Power on Wi-Fi during sleep.

Just in case your Wi-Fi is too busy dreaming to remember any passwords, while you are in that “Advanced” menu from Step 2, select “Keep Wi-Fi on during sleep.”

Choose “Always.”

Method 4: Unauthorized Actions Error Message

Some owners of the Edge have found an annoying new pop-up that is not an ad, but a misguided security notice: “Unauthorized actions have been detected. Restart your phone to undo any unauthorized changes.” You can simply close the error message, but that won’t make you any less annoyed when it pops up again 10 minutes later, for no discernible reason.

It could truly be an app throwing the security, but there also seemed to be a bad batch of phones with the same issue.

Step 1:

Contact your service provider or Samsung directly for a new phone.

This a widespread, known problem. If you think it could be something you installed, you can test that by operating your phone in Safe Mode.

Step 2:

Contact your service provider or Samsung directly for a new phone.

This a widespread, known problem. If you think it could be something you installed, you can test that by operating your phone in Safe Mode.

Step 3:

Uninstall Knox Security.

The only way to remove Knox is to root your phone. Rooting is not for the faint of heart, or those worried about voiding the warranty.

Method 5: Contacts Error Message

Hey, your Edge just wants you to know that “Unfortunately, Contacts has stopped.” Unfortunately, for you also, it doesn’t offer any further guidance. But we will.

Step 1:

Clear your cache.

From Settings, select “Apps,” then “Apps Manager.” Swipe right to access the “ALL” screen.
Scroll and touch the “Dialer” app. Then press “Clear cache.” Select “Clear data”and “Ok.”

Step 2:

Rule out other apps.

See if you experience the same problem while in Safe Mode. If not, you will need to uninstall the app you think is the culprit.

Step 3:

Start from square one.

If you are totally unsure which app might be causing the issue, or think it could be a setting or update, you could also perform a Factory Reset. You will be starting from scratch, so back up that data.

Method 6: Boot Loop

This problem can seem pretty scary. Perhaps you have an update issue, or maybe you rooted your Edge or installed a custom ROM. Although they are meant to be nothing but helpful, some users have reported Samsung Galaxy S6 Edge update problems. Somewhere along the way, your phone probably stored some corrupt files for easy access. Now you need to get rid of them.

Step 1:

Enter Recovery Mode.

Turn your phone off. Now press the Volume Up, Home, and Power buttons simultaneously.

When the phone vibrates or when you see the Samsung logo, release the Power button only. Only when you see the Android Recovery screen appear should you release the Volume Up and Home buttons.

Step 2:

Wipe cache.

Use the Volume Down button to choose “Wipe cache partition” and the Power button to select it. Your Edge should instruct you to reboot.\

Step 3:

Reset from Recovery.

Go back to Recovery Mode. Use the Volume Down key to highlight “Wipe data/factory reset” and press the Power button.

Select “Yes—delete all user data.” Reboot when your Edge tells you to.

This is the same as performing a factory reset. You can try the previous steps beforehand so as you don’t have to start all over, but this might still be necessary. It is difficult to be selective about what information to wipe in order to defeat a boot loop.

Method 7: Screen Mirroring

Screen mirroring is a way for your entire family or group of friends to see what you are enjoying on your Edge. Unfortunately, reaching that point can be riddled with issues. We are going to tackle some of the most common.

Step 1:

Enable screen mirroring on the receiving device.

For example, let’s use the Roku 3. Go to “Settings” and select “Screen Mirroring.”

Step 2:

Enable screen mirroring on your Edge.

This function is not easy for everyone to find. From the top of your screen, swipe down. This should open the Notification Panel.

Press the “Edit” button in the upper-right corner. Screen mirroring will be within this “Quick Settings” menu. It is a large menu, so you might have to swipe right or left.

Step 3:

Update both devices as necessary.

On your Roku, go to “Settings” and then “System Update.” Select “Check now.” It might seem tempting to want to dismiss updates on either device, but updates keep it current and apply fixes to known problems.

On the Home screen of your Edge, go to “Menu.” There you will find “Settings” and then “About device.” At the top of this section is “Software Updates.” Select “Update Now.”

Conclusion

The Samsung Galaxy S6 Edge is stately, but not flawless. Obviously, the above list is by no means exhaustive, so please post a comment about any Galaxy S6 Edge issues you are struggling with or have mastered. This site also contains numerous other articles on troubleshooting such as this article, which discusses how to handle problems with the Edge’s brother, the Samsung Galaxy S6.

If you have a serious problem, especially involving hardware, the best solution might be to contact a Samsung Service Center or your service provider.

What are the fixes you have used to keep your Samsung S6 Edge working like it should?

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