WhatsApp Problems and Troubleshooting for Android

11 WhatsApp Problems and Troubleshooting for Android

WhatsApp is one of the best messaging apps available for Android and it’s no wonder that a lot of people want to use it. Not only does this app provide you easy access to the people you fancy but also allows you easy means to contact them.

While other messaging apps for Android force you to make separate accounts, this one simply takes your contacts and makes them usable. There are a lot of features available on WhatsApp that make it one of the best and most used apps on Google Play Store.

If it is not running well on your Android device, this is a cause for concern. This article will be listing some of the major WhatsApp problems and help you troubleshoot those as well. There are a lot of factors that may come into play when problem-solving and app not running well on a device. From network to Internet connectivity and device compatibility to specifications, all play a major role on Android.

With thousands of smartphones featuring different hardware, it is almost impossible to pinpoint a single problem. However, these problems are the most faced ones and we have researched a lot to arrive at a probable solution.

I really hope that the problems listed here will be solved by using the methods we have detailed. So without further ado, let’s start with the basic ones and move on to bit obscure problems with WhatsApp.

WhatsApp Problems and Troubleshooting for Android

1. WhatsApp Won’t Install

One common problem people are facing is that WhatsApp won’t install on their device. There are a few solutions to this problem but first, you need to make sure your device is compatible. WhatsApp can only be installed on Android devices running Android 2.1 or higher. You need to make sure that your device is relatively new and runs a fairly recent version of the Android OS. In order to check that, simply head to the Settings of your smartphone and tap on the About Phone option.

WhatsApp Won’t Install 1

Once you’ve made sure that your device is running a recent version of Android, download the latest version of the app from Google Play Store. Still, if Google Play Store is not allowing you to download the app automatically, you can head over to the official WhatsApp website and download the APK file.

After that, place the file on your smartphone’s internal memory and install it like a third-party app. In order to install apps obtained from unknown sources, you’ll have to go to Settings> Security> Unknown Sources. After that, you will be able to install WhatsApp.

WhatsApp Won’t Install

2. WhatsApp Not Connecting

WhatsApp Not Connecting

Usually, any kind of connection problems can be traced back to a spotty network connection or even bad Wi-Fi signal. If WhatsApp is not even connecting on your Android device, there are some solutions that you can try:

  • Check if you are connected to the Internet.
  • See if 3G or 4G connectivity is present in your area.
  • Open a random page in a web browser and see if it loads properly.
  • You can clear the cache of the app by going into Settings> Applications>WhatsApp and selecting the Clear Cache option.
  • If nothing has worked so far, you can simply uninstall the app and download it again.
  • Do a simple reboot of your smartphone or tablet, see if that works for you.
  • There are times when WhatsApp servers are down; I recommend that you wait a little while if you suspect that is the case.

3. How to Hide “Last Seen” on WhatsApp

How to Hide “Last Seen” on WhatsApp

The “Last Seen” feature on WhatsApp is like a double-edged sword; it can be helpful but in most cases it’s simply annoying. This timestamp informs you that when a certain person was last using WhatsApp. It doesn’t tell you about anything else other than that. However, it can become troublesome when you tell someone that you’re going to sleep but they can easily check out your last seen status.

In order to remove this from your experience, all you need to do is go to the Settings> Accounts> Privacy. Once in that menu, you can find Last Seen and set it to “Nobody” from the options that show up. Now nobody will know when you were last using WhatsApp. However, selecting this option will also render you unable to see who was online on WhatsApp either.

4. Cannot See “Last Seen” on WhatsApp

Cannot See “Last Seen” on WhatsApp

If you’re interested in a particular person and you simply cannot see when they were last online, this can be a problem. There are multiple reasons why you cannot see their last seen status.

For one, you might have disabled your own last seen status by using the above solution. In order to reactivate that go to Settings> Accounts> Previously> Last Seen and open it for everyone. Still if you have no luck seeing the status of a particular contact, then it means that they have disabled their own “Last Seen” option.

Another drastic reason for this might be that you are blocked by them. In order to test this, simply send a text to the person and if you receive a reply back then you’re good. Otherwise, it’s sad to say that they have blocked you off.

5. WhatsApp Not Finding Contacts

WhatsApp uses your phone’s contacts to populate the lists so is a major concern if they don’t show up. There can be multiple reasons why WhatsApp wasn’t able to find contacts on your device.

One of the most common problems here is that the contacts are not set as visible. Rectify that simply head in your contact list and make sure the Show All Contacts option is checked.

WhatsApp Not Finding Contacts

If you have made multiple groups in the contact list, make sure that each group is set to visible.

If you’re still not seeing any particular contact on WhatsApp, you have to make sure that you have the correct numbers stored in the first place. You should also head over to the Google play store to check for the latest version of WhatsApp.

6. WhatsApp Not Recognizing International Contacts

WhatsApp Not Recognizing International Contacts

This can happen to a lot of us, enter in an international number and it doesn’t show up in your contacts. The thing is every international number needs to have a code in front of the actual number. For example, if you are trying to add a number that belongs to a person residing in the United Kingdom, you’ll need to add +44 in front of the regular number.

It is a very simple problem that even I faced when trying to add contacts from the UK on WhatsApp. Thankfully, you don’t have to add your own country code in front of local numbers; at least you won’t be bothered with the majority of your contacts.

7. Blocking a Contact on WhatsApp

Blocking a Contact on WhatsApp

Some people are annoying and some people deserve to be blocked permanently from your life. Everyone has certain problems with creeps and clingy ex-girlfriend/boyfriend. Thankfully, you’ll be easily able to block their contact from WhatsApp and hopefully from your life. In order to block a contact head into a conversation with the person you need to block.

You’ll find three horizontal dots on the upper right corner of the screen. Tap them and select the “More” option. From there simply click on Block. And there you go, you’ve successfully blocked that particular contact.

8. Backup Feature on WhatsApp

Backup Feature on WhatsApp 1

The newer version of WhatsApp has introduced a method of backing up all of your messages and even photos. Now WhatsApp supports Google Drive backups and it is a phenomenally great method of ensuring your messages are kept safe.

Backup Feature on WhatsApp

To set it up, go to Settings> Chats> Chat Backup. You will also be able to select how frequently WhatsApp does the backups. I also like that the developers have included an option of only doing backups when you are connected to Wi-Fi.

9. The Tick Marks on WhatsApp

The Tick Marks on WhatsApp

You might have seen the sometimes grey, sometimes blue check marks in front of any messages you send. It might be confusing to see them on the app so here is a handy yet short guide on what they mean:

  • One grey tick means that your messages have been sent and WhatsApp has it now.
  • Double grey tick marks mean that the WhatsApp server has delivered the message to the recipient.
  • Two blue marks mean that the other person has read your message.
  • A clock icon means that the message is yet to be sent from your device.

10. How to Hide Blue Ticks on WhatsApp

If you don’t want anyone to know that you have read their message with the blue ticks, there is a solution for that as well. For example, you are not in the mood to reply to a particular message and you know that the other person will feel bad after knowing that you have read it.

How to Hide Blue Ticks on WhatsApp

In order to stop those blue checkmarks from appearing on the messages you have read, go to Settings > Account > Privacy > Read Receipts and disable them.

11. Cannot Send Pictures and Media

Another problem a lot of WhatsApp users face is being not able to send pictures from their device. There are many factors that can influence this error and thankfully we have multiple ways to solve this problem.

One such solution is to clear the app data of WhatsApp and start anew. You can do this by going into Settings > Application Manager > WhatsApp and selecting the clear data option. It will delete all the extra data WhatsApp is storing on the device and allow you to start afresh.

Another problem can be associated with the hardware, mostly your microSD card. You should reinsert your MicroSD card into the phone and make sure it is properly seated. If your card is switched to a read-only mode, this can be a problem as well.


These were some of the most common WhatsApp problems and their solutions. I really hope that this article removed any problem you were facing with the app.

If you have any questions or even a unique problem with WhatsApp, feel free to talk to us in the comments below. We will be sure to help.

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    1. Hi There,
      It´s good to know that you are happy with the information. Thanks for sharing your opinion. Don´t forget to share your positive experience with us in your social media accounts. =-)

  1. Why have my messages only had one grey tick by them and not two, not sure then if my friend has actually got my message

    1. Hi Linda,
      The on check means that the MSG was sent but it hasn’t been delivered on the other device yet.Thanks for commenting. =-)

  2. Hi there – hope you can help – some whatsapp messages only get delivered to me once I open whatsapp, but some come through automatically. Why is this?

    1. Hi Liz,
      Have you tried going to Settings>Apps and in downloaded apps, find WhatsApp and select it. Now check the box that says receive notifications. You could also try clearing cache too. Hope this helps. =-) Thanks for commenting.

    1. Did you power cycle your phone? If not, try that first. From there, clear the cache, then the data if its not working. If you downloaded any apps before it started crashing, delete it, power cycle your phone and see if it’s working.

  3. I have recently had a new samsung S7. Some of my older picks from oct 2015 say this file is not available in internal storage and the picture is blured out. Can you help me restore them please?

    1. you need to provide more information….

      Have you tried another app to view the image?

      Is it on a memory card where you can take it out and see if it’s ok on a computer?

      how were the images transferred to the phone?

  4. i’ve struggling to chatt witm my wattsapp. it takes time to deliver my msg to some of my chatt. sometimes days.
    can you please help me?

  5. My daughter is in Africa on a ship at anchor. We have been texting & tslking. Since yesterday she hasn’t been able to call me. What should I do?

    1. Hi, Susan. Could you be more specific about the problem? When you say that she can’t call, do you mean that the call isn’t connecting? Are you able to call your daughter? Can she call other contacts? Are you still able to text each other? Please get back to me so I can provide more help. Thanks!

  6. i cant activate my account after installing , it keep telling me my time is not correct . meanwhile time is correct

    1. Hi, Segun. This is a relatively common problem and a known issue in WhatsApp. To solve it, first make sure you’ve installed the most recent WhatsApp update. If you’re still getting the error message, try uninstalling and reinstalling the app to get a completely fresh start. Let me know if that doesn’t solve the problem.

  7. Hi, I changed my watsapp account from old number to new number. Informed all contacts but someone didn’t delete old number. They sent message to old number. Message has been delivered & read. Two blue ticks are showing up. So is my old account still active? Can I do anything to stop this?

    1. If someone has your old number they are getting WhatsApp messages directed to your old number, just like if someone called or texted your old number. There’s nothing to be done except ensure that contacts use your new number.

    1. Hi, Jm! If the phone date and time are really correct, check for and install any WhatsApp updates in the Google Play Store. If that doesn’t solve the problem, or there are no updates available, simply uninstall and reinstall WhatsApp.

  8. Hello,
    I was talking with a friend of mine in the DR. Now we can’t get each others calls. She calls other people on her list but my calls don’t work. I hear the ringing but can’t answer. I call her and the same happens with her.

  9. My daughter lives in New Zealand, and up till now, we have been using the video call feature which has worked very well up till recently. Now I want to video call her and vice versa, and we cannot do it anymore. It cuts the call right away and it says “call not be answered”. We can still text and send photos and videos through the app, we can also talk on the phone, but we cannot video call. I would really like to have that feature fixed because I enjoy video calling with her, especially now that she just had a baby and I want to see my granddaughter as she is growing up. They are in New Zealand, and I am in the US. Is there a way to fix that? I would really appreciate any help with this. Thank much.

    1. Hi, Aurora! Make sure both you and your daughter have the latest WhatsApp update installed. Make sure you both have a strong and stable internet connection and that all battery saving features are turned off.

  10. I have a very strange issue on WhatsApp. For some reason, WhatsApp pics random pictures from my gallery and they get updated as my status pictures. Don’t know how and when it happens but its giving me a hell of issues. I tried to un-install and re-install the app but in vain. Could it be an issue with my phone? Please help

  11. I can not answer a call!
    Trouble setting up a group and individual person.
    How do you delete missing calls?
    Samsung J3 phone

    1. Hi Sherry. What’s the problem with answering calls and could you clarify what you mean by “trouble setting up a group and individual person?”

      To delete missed calls, from the WhatsApp home screen tap Calls on the far right of the top menu, then tap and hold on a call you would like to delete. At this point a trash can will appear on the top right. If there are any other calls you would like to delete, go ahead and tap them to select them as well. Once you’ve selected all the calls you would like to delete, tap the trash can to delete the calls.

  12. When I use WhatsApp, the other party cannot hear me many times. However, if I reboot the Samsung cell phone, it works for a while and then the same problem reemerges. Sometimes, it attempts and reconnects from time to time without my doing anything. I do not have this problem with any other application or cell phone.

    So, what could be wrong and what can I do to fix the problem?

  13. Hi
    Please can someone help. When someone send me messages cannot see it on the front panel of my phone. Example. If I i receive messages from 3 people, it does now show on the front screen. I only know when I have messages when I actally open up wattsapp.

  14. My whatsapp doesn’t come through on my phone. If I open WhatsApp all my messages come through. What settings do I need to change??

  15. One of my chats was archived whithout me asking whatsup to do so.’How can I make it active again ?

  16. It’s happening with two of my WhatsApp groups, when I click on the group chat all of a sudden I get the home screen of my phone. I am unable to view any of the messages of those particular groups. Can you help me out?

  17. HI
    When I’m typing out a message on WhatsApp sometimes the screen suddenly zzoms in so the font increases in size and then the characters that I type are not the ones on the keyboard. So if I tap on ‘z’ for example, another random character appears on the screen. I don’t know which key I am accidentally touching to cause this and cannot reverse it.. So I have to come out of WhatsApp, then go back in again, where the message is still there as a draft, and the right size, and continue.

    What key(s) or actions cause the zooming in, and how can I reset the screen and the keyboard without closing WhatsApp and then re-opening it please?

  18. ON my what’s app if someone calls me or someone texts me, the call I am on cuts out. Is there a way to make this stop?

  19. I had a strange problem. My whatsapp chats deleted automatically & randomly (i.E. some are deleted on it’s own & some are not). Media if downloaded is seen in gallery & not in chats. I deleted & reinstall whatsapp many times, but it will not help. Pl. suggest what can I do.

  20. For days now i have tried to load whatsapp, but all i am getting is wrong phone number. And l know it isn’t the wrong number, howcan this be solved thank you.

  21. HI,
    When I try to reply to a message, I get the Google voice prompt.. telling me Tap to speak…I CANT TEXT…and I cant exit as the back button and exit button don’t respond.
    I use a HTC android phone ..
    Is it a google assistant problem? I didnt install or instruct it for use

  22. I am not able to verify my phone number. Messages say WhatsApp cannot send a text or a call to my phone. I have cleared the cache, restarted my phone. uninstalled and reinstalled the app. Nothing is working. I have a strong wifi signal. Any suggestions?

  23. My old phone just died on me yesterday. It used to backup the Whatsapp chat history to my google drive account, which I also used to register the device.
    Now I have a new phone, and I registered it to the same google account. After installing Whatsapp, I tried to restore the google drive backup to the new installation. However, when I try to enter my google account, it tells me “This account already exists on your device”

    I can’t figure out what I am doing wrong. Is it just impossible to backup whatsapp to an account already registered to the same device?
    My google drive account with an email is the one that has my whatsapp chats, if whatsapp has to recover them form the google drive account, why does it tell me that the account already exists? Of course it exists, in order to have my back up…

    please help me

  24. Phone keeps telling me I can’t make a hardball call because I am wash on a call, but I am not on another call. What could be the problem?

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